In an increasingly digital context and with a fully consolidated hybrid work model, the AOC continues to advance in its internal transformation and is at the forefront of the digital transformation of public administration. The objective is clear: to build a more efficient and structured way of working, but at the same time agile, collaborative, open and secure.
Within this framework, the following has been developed and implemented: Address 2.0 model, which we now publish as an innovation sheet with the aim of documenting it, sharing it openly and facilitating the ability of other administrations to adapt it to their own contexts.
It's not just about adopting new tools, but about transforming the work culture: a single document and a single version, accessible from anywhere and editable in real time; common spaces to chat, meet, monitor and decide; and shared criteria that give coherence, security and meaning to everything we do.
From Address 1.0 to Address 2.0
Endreça 2.0 is the evolution of the Endreça 1.0 project, born to organize information and support digital work following the implementation of teleworking. With the widespread deployment of remote work during the pandemic and the subsequent definition of the AOC's hybrid and flexible work model, the need to go further and define a complete model that would structure day-to-day collaborative work became evident.
In practice, a series of common problems in information management were repeated in a digital organization with a hybrid work model: difficulty in knowing where reliable information was and finding it quickly; duplicate documents and multiple versions of the same file, without knowing which was the definitive one; low traceability of changes, with little clarity about who had modified what and when; difficulties in sharing documents with external agents in an agile and secure manner; inhomogeneous nomenclatures that made it difficult to search; different work criteria between teams, which generated inconsistencies; and information scattered between email, local computers and file servers.
Endreça 2.0 was created precisely to turn these weak points around and turn them into strengths.
The pillars that make it possible
The model is based on a coherent digital ecosystem:
- a corporate Intranet as a single access point to resources, links and shared knowledge;
- documents in the cloud (SharePoint and OneDrive) as the only source of work;
- teams as the main space for communication and collaboration, which distinguishes stable teams from simple chat groups to avoid the unnecessary proliferation of spaces;
- real-time collaboration: we don't share documents, we share links to documents in the cloud;
- JIRA for the management and monitoring of projects and tasks, with complete traceability: all work is recorded;
- common criteria of use and governance to guarantee coherence throughout the organization and give meaning to the work;
- the open agendas as a lever for coordination between teams;
- and, more recently, the progressive incorporation of artificial intelligence to streamline tasks and support daily work.
Results that speak
The impact of the implementation of Endreça 2.0 is evident and measurable. The use of attached documents has been drastically reduced, almost all documentation lives in the cloud, project management is done in a structured way and coordination flows through shared workspaces. But perhaps the most valuable result is intangible: a way of working that teams value positively and have made their own.
With the new model we have achieved, to a high degree, the objectives we had set ourselves:
- More efficiency: less time on low-value tasks and less duplication. Information is found, not sought. Teams' energy is focused on what brings real value.
- Better coordination: Teams work on a shared basis, with traceability and visibility of what each person does. Work ceases to be a sum of watertight compartments and becomes a common effort.
- Month transparència: Open agendas and contextualized conversations replace closed emails and lost attachments. Everyone knows where to find what they need.
- More security and governance: Centralized information in the cloud, with clear permissions and access control, is easier to protect, audit and share with guarantees, also with external collaborators.
- A living digital culture: Collaboration is no longer the exception and becomes the natural way of working, supported by good practices that are updated with the real experience of the teams.
A model in constant evolution
Endreça 2.0 is not a destination, but a path. Today, it progressively incorporates artificial intelligence to streamline tasks and generate knowledge —always with prudence, data protection and human supervision— and remains open to new capabilities that improve it. The model grows with the organization and adapts to new technological needs and opportunities.
Designed to share
And, above all, it is a model designed to be shared. It has been implemented in a medium-sized organization —85 professionals—, highly digitalized and with a consolidated collaborative culture, but its principles are transferable. Its application in other contexts may require adaptations depending on the size, services and degree of digital maturity of each administration. That is precisely why we document it and make it available to anyone who wants to adapt it. Because the best way to advance in public transformation is to do it together: explaining what we learn and making it easier for others to follow the path. Working better is also a form of public service.
More information
The innovation sheet includes the model, its pillars and the accumulated learning, with the aim of facilitating its understanding, transfer and reuse by other administrations.
👉 You can check it here: AOC's collaborative, efficient and secure work model (Entreça 2.0)
