We promote innovation as a tool to adapt to the accelerated process of change towards a digital revolution that generates new scenarios.
We follow the citizen-centric philosophy or services focused on people. To design public services by putting citizens at the center, we carry out a set of actions, such as promoting collective creativity processes to solve challenges, requesting proposals for improvement and conducting satisfaction surveys among service users.
We take advantage of the set of data we have to detect problems, needs and evaluate the operation of digital public services, in order to be able to clearly identify the challenges we face, detect unwanted impacts, failure to meet expectations and/or make improvements when it is necessary.
We are looking for technologies and digital tools that allow us to build quality, efficient, efficient and sustainable public services that meet the needs and expectations of people.
We use the best methodologies such as Design thinking, Lean, Agile, Service design, among others, to create digital public processes and services.
We are developing a Catalogue of Public Innovation Resources that will collect the main methodologies, techniques and dynamics useful for innovating in the public sector.
Collection of good practices and benchmark innovations in the digital transformation of local administrations
