AOC laboratory

Making the Administration of Tomorrow a reality today

Innovation is one of the most powerful tools that Public Administration has to adapt to the process of accelerated change in which society is currently immersed; a digital revolution that generates new problems, interests and challenges.

What do we want to achieve?

Increase the satisfaction and confidence of users in the AP, establish common criteria with regard to method, rigor, scalability and public savings.

Increase user satisfaction and trust in digital public services

We are seeking new ideas, technologies and processes that allow the construction of quality, efficient, efficient and sustainable digital public services that meet the needs and expectations of XNUMXst century citizens.

Offer cutting-edge solutions

We solve problems and challenges by working creatively and collaboratively, using approaches out of the box and involving the different actors of the society (the academic world, the companies, the citizens,)

Define criteria and standards for digital transformation

We help APCs improve their innovation capacity: we provide training, seminars, workshops and advice. We prototype and test innovation proposals so that they can be implemented minimizing the risks inherent in any transformation process.

Challenges and projects

We rethink processes and services by introducing new concepts and technologies, while doing so responsibly; Not in vain, innovation is an activity that is always planned and aimed at achieving specific goals and solving challenges.

  • Everything
  • Empower the citizen
  • Identification
  • Artificial intelligence
  • Collective intelligence
  • Methodologies
  • Agile processing

Our recipe for innovation

Innovation management should never be left to improvisation or chance. In order to come up with viable solutions that can be translated into real projects, a method, a way of doing things, must be applied.

The starting point is always to clearly define what the public challenge is to be solved and to ensure that there is a real need or demand.

The people, first

Let's follow the philosophy citizen centric or citizen-centered services. To design public services by placing citizens at the center, we carry out a series of actions, such as: promoting collective creativity processes to solve challenges, asking for proposals for improvement and conducting satisfaction surveys for service users.

Evidence in the data

We take advantage of the data set we have to detect problems, needs and evaluate the operation of digital public services, in order to be able to detect unwanted impacts, breach of expectations and / or make improvements when necessary.

Supported by technology

We are looking for technologies and digital tools that allow us to build quality, efficient, efficient and sustainable public services that meet the needs and expectations of people.

Learning the best methodologies

Using methodologies such as Design thinking, Lean, Agile, Service design, the systemic approach ... to create / rethink digital public services and processes capable of having a real impact on society.

Public Innovation Resources Catalog

We are compiling methodologies, techniques and dynamics useful for innovating in digital public services, with the premise that they have been tested and / or validated by local governments.

Observatory of the opportunities of disruptive technologies in the local world

Real cases of how artificial intelligence, big data, robotics, blockchain, 3D printing or other technologies are revolutionizing today by local authorities.