Electronic procedures aimed at citizens: e-TRAM 2.O
Electronic procedures save time and money
Save time
Reduce the resolution time of your procedures by an average of 10 days
Avoid annoying citizens
Do not force citizens to travel to your institution
Cost € 0
It won't cost you even 1 euro. It only requires necessary change management from your body
Characteristics
Full
It includes a catalog of procedures for citizens, and functionalities such as the validation of certificates and the registration of entry into the institution
Available
Citizens can send their applications 24 hours a day, every day of the year
Always informed
Citizens can check the status of their procedure at any time (via "My Space")
Segur
It uses different types of authentication such as idCAT, Mobile idCAT, DNI-e, etc.
Reusable
Reuse corporate AOC modules such as Digital Certificate Validator, I / O Registration,
100% online,
It promotes digitization at the source and the electronic relationship with citizens
Andreu Perez and Miquel Esteban
Heads of IT and Electronic Administration
"E-TRAM, in this time of pandemic and confinement, has facilitated the electronic processing with citizens and companies in a fast and agile way"
We accompany you in this digital leap
Digital transformation is inevitable, but we know that it is not at all easy to throw yourself into a vacuum. That is why, from the AOC, we will be by your side at all times to make the most of this jump and enjoy it together
Training
Courses, tutorials and seminars that will help you to start the service
Method and best practices
Do not force the citizen to travel to the Post Office because the postman has not found it at home
Support center
Continuous support from the AOC in order to make the leap together. If you need it, we will be there to help you
Inseparable companions of the e-TRAM
You will get more out of e-TRAM if you complement it with the following services
Integration of identity services
Easily use your e-TRAM certificates with Valid
How to apply for the service
You will find the procedure for applying for the service, a EACAT Procedures (consult how to join EACAT)> provider Consorci AOC, Service CAOC – Request for services > “Application for registration and modification of AOC services” procedure:
Therefore, you will need to complete the PDF document from Application for registration and modification of the AOC services where you will need to select the e-TRAM 2.0 service.It is important to consider:
- That registration form must be downloaded from the entity that asks the service.
- In order to be able to download the registration form, the EACAT user manager must have assigned you “CAOC service - Request for Services”.
- That, once the form has been completed and validated, it will have to be signed electronically and send it via the "Submit" button on the form itself or throughEACAT Procedures> Registration window.
Modifications to the service
The priority is the migration of the e-TRAM 1.0 service to e-TRAM 2.0. You can request prioritization at the following email: dinamitzacio@aoc.cat and the transfer will be made to the technical team.
In case you need to keep version 1.0 for a while and require any modifications, please contact support who will transfer it to the service managers to contact you.
Ready to make the jump?
Transforming the Administration needs brave people to take a step forward. Cheer up and throw yourself, we guarantee you a 100% safe landing.
* See the Conditions of provision of this service