Resources to learn how to be a digital government
Explore models, guides and good practices to promote efficient management of digital government.
Regulations and models
Learn about the models and regulations to guarantee legal compliance and promote digital administration.
Model for approving regulations on transparència and digital administration at the local level.
Source: Localret
Door Design
AOC services
Model ordinance to approve regulations on the creation and management of the municipal electronic registry.
Source: AOC Consortium
Door Design
ERES
Model for implementing a classification and metadata table for document management in local entities.
Source: Government of Catalonia
Door Design
AOC services
Model for publishing commitment and degree of compliance with web accessibility criteria.
Source: Government of Catalonia
Door Design
Accessibility
Regulatory compendium on electronic administration, digital identity and digital services in Catalonia.
Source: Government of Catalonia
Regulation
Model for approving regulations that regulate the rights and mechanisms of citizen participation at the local level.
Source: Diputació de Barcelona
Door Design
Decidim
Optimize AOC services
Resources and practical guides to improve the use of AOC services
Source: AOC Consortium
Guide
ViaOberta
Guide to facilitate the processing of the procedure (2879) – Management of social assistance service reports for the assessment of energy poverty.
Source: AOC Consortium
Guide
AOC services
Guide to requesting and consuming data from services Via Oberta associated with standardized procedure (4600CP) – Public Procurement.
Source: AOC Consortium
Guide
AOC services
Recommendations to avoid duplication of electronic headquarters and improve their accessibility from the entity's website.
Source: AOC Consortium
Guide
Open Government
Tips and resources to improve the use, visibility and accessibility of the portal transparència.
Source: AOC Consortium
Guide
Open Government
Model to evaluate internal compliance with active advertising and detect improvements in transparència.
Source: Municat
Door Design
Open Government
Guidelines for correctly publishing electronic procedures and facilitating access to them from the website
Source: AOC Consortium
Guide
Etram
Recommendations for the publication of procedures associated with the processing of business activities (FUE).
Source: AOC Consortium
Guide
Etram and IT WAS
Recommendations to correctly manage invoice statuses in e-FACT and avoid incidents in the processing process.
Source: AOC Consortium
Guide
Efact
Recommendations to improve the management of electronic notifications and communications with security and efficiency.
Source: AOC Consortium
Guide
Enotum
Step-by-step instructions for registering the basic services of the AOC and facilitating their implementation by dependent entities.
Source: AOC Consortium
Guide
AOC services
Explanation of the essential services of the AOC for dependent entities, with examples and practical information to facilitate their implementation.
Source: AOC Consortium
Guide
AOC services
Criteria and security levels for choosing the mechanisms that citizens and administrations can use, according to regulations and good practices.
Source: AOC Consortium
Space
Digital certification
Good practices and innovation
Observatories, guides and orientations to apply technology with guarantees and inspire innovation in the public sector.
Observatory to learn about trends, good practices and innovative projects in the digital transformation of the public sector.
Source: AOC Consortium
Space
Innovation
Recommendations to promote an ethical, safe and responsible use of artificial intelligence in public administrations.
Source: AOC Consortium
Guide
IA
Other resources
Additional materials that complement the main models and guides to drive digital transformation.
Recommendations and tools to organize teleworking in a safe and collaborative way in public administrations.
Source: AOC Consortium
Guide
Telework
Model for approving regulations that regulate the rights and mechanisms of citizen participation at the local level.
Source: AOC Consortium
Regulation
Digital Certification
Practical advice and recommendations to ensure security in teleworking, protect data and devices.
Source: AOC Consortium
Guide
Cybersecurity
Practical recommendations for applying electronic public procurement regulations to local authorities.
Source: Localret
Guide
E-contracting
Share knowledge
The digital community City Councils and AOC Online is a collaborative space where you can exchange knowledge, share experiences i collaborate on joint initiatives with other local administration professionals.
Is your city council part of it?
How can we help you?
If you have questions about the resources or need guidance on applying them to your organization, we are here to help!
Contact us at dinamitzacio@aoc.cat
We accompany you in this digital leap
Training
Courses, tutorials and conferences that will help you launch the service.
Method and best practices
Do not force the citizen to travel to the Post Office because the postman has not found it at home
Support center
Continuous support from the AOC in order to make the leap together. If you need it, we will be there to help you