- Open administration
A decade of recognition: the special awards to celebrate
The number of people using digital services has increased from just over 750.000 people (in 2019) to more than 3 million users in 2024, and therefore the number of people using digital public services has increased multiplied by four in just over 5 years.
This implies that, throughout 2024, the 50% of Catalans over 16 years old have accessed a procedure, notification, citizen folder or any other digital public service that uses the digital identification node of Catalonia, Vàlid, by digital means. (This data does not include digital access to La Meva Salut, nor to the websites of the services of the General Administration of the State, such as the Tax Agency, Social Security, DGT, etc.
As can be seen in the graph, citizens have experienced a great evolution in the use of digital services in recent years, although, as we well know, not all citizens need to carry out procedures with public administrations every year.
The motivation behind this impressive growth in the number of people using digital services is:
- the impetus for the creation and improvement of digital public services following the entry into force of the Law 39/2015, on administrative procedure
- the uses derived from the need for virtual relationships as a result of the covid-19 pandemic
- the creation of more digital services easy and usable, designed and created with citizenship in mind
This upward trend is linked to the increase in daily digital transactions with our services, which have increased by 28% compared to the previous year, and have doubled their volume in 3 years and have been two million throughout 2024.
This number of unique users only strengthens the line of continuous increase in the use of AOC services since 2020 and which you can consult at Balance Sheet of AOC Services 2024.
This upward trend in the number of users and uses has allowed the expansion of thesaving what the AOC's task entails for administrations, citizens and companies throughout Catalonia, allowing society to save money in 2024 more than 614 million euros (30 euros per euro invested)
20% of the population needs help to carry out procedures with the Administration
These figures indicate the number of people who have formally undertaken digital actions, but it should be noted that the data alone does not provide us with qualitative information on how many need support. According to a recent report by the Ferrer i Guàrdia Foundation, “The Digital Divide and Digital Administration in Spain 2023", 20% of the population always or almost always needs help to carry out procedures with the Administration: