Challenge How can we help city councils to quickly and reliably certify the energy vulnerability situation of families, within the legal deadline, to guarantee that supply cuts do not occur? Context and problem Municipal social services must issue reports to certify the economic vulnerability situation of families with […]
Improve the experience of the Administration's digital services
Challenge How can we create digital services that are easy and understandable for everyone to use and be a benchmark in the public sector? Problem The AOC offers numerous services that reach both citizens and businesses, as well as public administrations. We often meet, but that these have been created at different times, for different needs and with different priorities, which often do not [...]
Process from your mobile in an agile, easy and safe way (e-TRAM 2.0)
Challenge Facilitating that citizens can carry out their procedures and management with the administration using their mobile phone, in an agile, easy and safe way, as they are already doing with many private services. Problem Currently, very few digital public services can be performed from a mobile device because the forms and processes for identification and processing [...]