Challenge How can we help city councils to quickly and reliably certify the energy vulnerability situation of families, within the legal deadline, to guarantee that supply cuts do not occur? Context and problem Municipal social services must issue reports to certify the economic vulnerability situation of families with […]
Chatbots with AOC's generative AI: immediate, efficient and accessible attention
Challenge How can we improve the attention and support to users of the AOC's digital services to achieve a better user experience and reduce the workload of the human support team, through the use of generative artificial intelligence technologies? Problem that we want to solve by the end of 2023 The intensive use of digital services of […]
Gàvius, a virtual assistant to facilitate obtaining social benefits
Challenge How can the public administration facilitate the lives of people with social needs? Current problem The basic areas of social services have a catalog of benefits aimed at people with specific needs, but these aids are not always sufficiently known by the beneficiaries and are often difficult to apply for; in addition, the [...]
El Meu Espai, the inter-administrative citizen folder
Challenge How can we offer citizens a personalized, proactive and trustworthy relationship with public administration? Problem Public services are generally developed to satisfy the interests oferesfrom the managing bodies, while the expectations of citizens are increasingly high given that they have very satisfactory experiences in the private sector. In […]
Social Assistance Adviser (MyGov Social)
Challenge How to provide citizens with online information about the social resources offered by the different public administrations in a personalized and proactive way. Current problem People with social needs go to the Basic Area of Social Services closest to their home to obtain information about the aid and support that can be offered [...]
Self-managed digital identity using blockchain
Challenge How can we empower citizens to have control over their personal data and digital identity and to use it openly, freely, without intermediaries, with the public or private sector, at a local or international level. Problem Digital identity has become a key driving element of digital transformation, […]