The AOC participates in the 8th Tax Forum: fewer procedures, more service to citizens
Share
La eighth edition of the Tax Forum organized by BASE Revenue Management is an already consolidated event for professionals from the local world who work in revenue management, with a clear objective: to share experiences, detect challenges and move towards more efficient public services.
In this context, the AOC participates with two presentations focused on digital services that directly impact the day-to-day life of city councils and, above all, the relationship with citizens.
A space to talk about real challenges
The management of public revenues is a complex area, often marked by changing regulations and the need to guarantee a good service. The Tax Forum aims to be precisely this: a space for reflection and connection between professionals, where both difficulties and solutions are put on the table.
This year, the program also includes presentations on innovative projects that have a lot to say in the digital transformation of the local world.
The AOC provides experience and concrete solutions
The AOC participates by presenting two services that many have positively valued and that continue to evolve to better adapt to present and future needs:
El Meu Espai: the citizen folder that simplifies the relationship with the Administration
Rubén Jericho has explained how El Meu Espai is being consolidated as a single access point so that citizens can consult their information and their relationships with the administration. While making it easier for people to access their information, procedures having What have they processed and what affects them?, and in relation to Taxes understand what they have pending, without having to navigate through multiple portals.
In the tax area, this has a direct impact: more transparència, fewer queries and a better user experience.
E-notum+: towards more efficient notification
For its part, Pep Morillas has presented the latest news from the E-notum+, the evolution of the electronic notification service.
In an environment where notification is key (and often critical), the challenge is twofold:
guarantee legal validity
and at the same time improve effectiveness and especially pilot the possible improvement in efficiency of public resources related to the costs of the notification practice.
With E-notum+, we move towards smarter notifications, integrated and adapted to new digital channels and expectations.
Real cases, immediate application
One of the values of the Forum is that it does not stop at theory. The sessions are designed so that attendees can to take away applicable ideas in their day to day life.
In this sense, the AOC presentations aim to focus on:
how to simplify processes
how to reduce administrative burden
and how to improve the relationship with citizens through technology
