The European Commission has published theElectronic Government Report 2026 (eGovernment Benchmark), which analyses the state of digitalisation of public services in the 27 member states of the European Union. Once again, Spain is among the leading countries in the provision of digital services for citizens and businesses, with results above the European average.
The study annually evaluates the degree of digitalization of public services and progress towards the goal set by the Digital Decade, which foresees that all essential public services will be accessible online by 2030. To prepare this edition, more than 14.000 public websites and 96 services related to nine key moments in the lives of people and companies have been analyzed, such as studies, health, home moves, business creation or regular commercial activities.
The EU continues to advance in the digitalization of public services
The report measures, among other aspects, the availability of public services online. The European average is 84,6 points for services aimed at citizens in a 88,6 points for services for businesses.
Factors that contribute to improving the user experience are also evaluated, such as:
- The availability of forms automatically filled in with data already known to the Administration.
- La transparència in the provision of services.
- Assistance and support mechanisms for users.
- The adaptation of portals to mobile devices.
In this last section, the European average reaches 97,4 points, which confirms the consolidation of mobile access to digital public services.
Highlights from Spain
Spain obtains a score of 92 points in digital services for citizens, which reaches the 98 points for domestic users, well above the European average. As for services aimed at businesses, it achieves 95 points, with a maximum score of 100 points for national users.
The results also show good performance in several complementary indicators:
- Pre-filled forms: 95,7 points.
- Transparència of services: 69 points.
- User support: 86,5 points.
- Compatibility with mobile devices: 95,7 points.
Furthermore, Spain stands out especially in the field of cross-border electronic payments, where he gets the maximum score of 100 pointsThe report also highlights that the 56% of the services analyzed meet the eight accessibility criteria assessed, a key aspect to guarantee inclusive digital services.
Towards a fully digital Administration
The results of theeGovernment Benchmark 2026 show that the digitalization of public services continues to advance in Europe and that Spain maintains a prominent position in this process. Despite the progress, the report points out areas for improvement linked especially to cross-border services and the digital experience of users, aspects that will be decisive in achieving the objectives of the Digital Decade.
