Challenge How can we help city councils to quickly and reliably certify the energy vulnerability situation of families, within the legal deadline, to guarantee that supply cuts do not occur? Context and problem Municipal social services must issue reports to certify the economic vulnerability situation of families with […]
Chatbots with AOC's generative AI: immediate, efficient and accessible attention
Challenge How can we improve the attention and support to users of the AOC's digital services to achieve a better user experience and reduce the workload of the human support team, through the use of generative artificial intelligence technologies? Problem that we want to solve by the end of 2023 The intensive use of digital services of […]
Transparència in the use of artificial intelligence algorithms
Challenge How to gain user trust in digital administration services that use data and artificial intelligence algorithms, while ensuring their responsible, safe and fair use. Proposed solution: that each digital service includes, on its homepage and in the Portal of Transparència from the responsible entity, an understandable report on the functioning of the system [...]
Gàvius, a virtual assistant to facilitate obtaining social benefits
Challenge How can the public administration facilitate the lives of people with social needs? Current problem The basic areas of social services have a catalog of benefits aimed at people with specific needs, but these aids are not always sufficiently known by the beneficiaries and are often difficult to apply for; in addition, the [...]
Process mining applied to user support service
Challenge How to quickly identify points of improvement in the operation of the support service and determine the action that will have the best impact on user satisfaction. Problem The AOC Consortium offers support to users through the User Support Center (CAU) from where administrations, citizens and companies can address requests and queries [...]
Artificial intelligence applied to the audiovisual content of the CGD
Challenge How to extract more information and knowledge from the audiovisual contents of the Digital Government Congress and how to make them more accessible to users. Current problem The conferences, seminars, workshops and other informative activities organized by the AOC to promote the digital transformation and innovation of the Catalan public administrations generate a large amount of content [...]