Challenge How to ensure the responsible, safe and fair use of artificial intelligence algorithms we apply to digital government services and gain user trust Current issue and context Artificial intelligence (AI) has become an integral part of our daily life. Governments use it to improve the accessibility and experience of public services, optimize […]
Gàvius, a virtual assistant to facilitate obtaining social benefits
Challenge How can the public administration facilitate the lives of people with social needs? Current problem The basic areas of social services have a catalog of benefits aimed at people with specific needs, but these aids are not always sufficiently known by the beneficiaries and are often difficult to apply for; in addition, the [...]
Process mining applied to user support service
Challenge How to quickly identify points of improvement in the operation of the support service and determine the action that will have the best impact on user satisfaction. Problem The AOC Consortium offers support to users through the User Support Center (CAU) from where administrations, citizens and companies can address requests and queries [...]
Artificial intelligence applied to the audiovisual content of the CGD
Challenge How to extract more information and knowledge from the audiovisual contents of the Digital Government Congress and how to make them more accessible to users. Current problem The conferences, seminars, workshops and other informative activities organized by the AOC to promote the digital transformation and innovation of the Catalan public administrations generate a large amount of content [...]