Resources to learn how to be a digital government
Explore models, guides and good practices to promote efficient management of digital government.
Regulations and models
Learn about the models and regulations to guarantee legal compliance and promote digital administration.
Ordinance on transparency and digital administration
Model for approving regulations on transparency and digital administration at the local level.
Source: Localret
Door Design
Ordinance on the creation and use of the electronic register
Model ordinance to approve regulations on the creation and management of the municipal electronic registry.
Source: AOC Consortium
Door Design
Classification Table for Local Administration
Model for implementing a classification and metadata table for document management in local entities.
Source: Government of Catalonia
Door Design
Accessibility statement template
Model for publishing commitment and degree of compliance with web accessibility criteria.
Source: Government of Catalonia
Door Design
Digital Administration Code of the Generalitat of Catalonia
Regulatory compendium on electronic administration, digital identity and digital services in Catalonia.
Source: Government of Catalonia
Privacy Policy
Regulation of Citizen Participation
Model for approving regulations that regulate the rights and mechanisms of citizen participation at the local level.
Source: Diputació de Barcelona
Door Design
Optimize AOC services
Resources and practical guides to improve the use of AOC services
Guide to requesting standardized Via Oberta services
Guide to requesting Via Oberta services standardized procedures i proposal for information clauses to be incorporated into the forms addressed to citizens.
Source: AOC Consortium
Guide
Guide to data consumption in the energy poverty pilot
Guide to facilitate the processing of the procedure (2879) – Management of social assistance service reports for the assessment of energy poverty.
Source: AOC Consortium
Guide
Electronic signature and identification mechanisms
Criteria and security levels for choosing the mechanisms that citizens and administrations can use, according to regulations and good practices.
Source: AOC Consortium
Space
Guide to correcting duplicate electronic addresses
Recommendations to avoid duplication of electronic headquarters and improve their accessibility from the entity's website.
Source: AOC Consortium
Guide
Guide to optimizing the transparency portal
Tips and resources to improve the use, visibility and accessibility of the transparency portal.
Source: AOC Consortium
Guide
Guide for the publication of electronic procedures
Guidelines for correctly publishing electronic procedures and facilitating access to them from the website
Source: AOC Consortium
Guide
Guide for the publication of procedures associated with business activities
Recommendations for the publication of procedures associated with the processing of business activities (FUE).
Source: AOC Consortium
Guide
Guide to improving the management of electronic invoices
Recommendations to correctly manage invoice statuses in e-FACT and avoid incidents in the processing process.
Source: AOC Consortium
Guide
Good practices in electronic notifications
Recommendations to improve the management of electronic notifications and communications with security and efficiency.
Source: AOC Consortium
Guide
Guide to requesting basic AOC services for dependent entities
Step-by-step instructions for registering the basic services of the AOC and facilitating their implementation by dependent entities.
Source: AOC Consortium
Guide
Practical guide to basic services for dependents
Explanation of the essential services of the AOC for dependent entities, with examples and practical information to facilitate their implementation.
Source: AOC Consortium
Guide
Good practices and innovation
Observatories, guides and orientations to apply technology with guarantees and inspire innovation in the public sector.
Digichanges Observatory: good practices in digital transformation
Observatory to learn about trends, good practices and innovative projects in the digital transformation of the public sector.
Source: AOC Consortium
Space
Guide to implementing a chatbot with generative AI
Recommendations to promote an ethical, safe and responsible use of artificial intelligence in public administrations.
Source: AOC Consortium
Guide
Other resources
Additional materials that complement the main models and guides to drive digital transformation.
Collaborative work guide for public administration
Recommendations and tools to organize teleworking in a safe and collaborative way in public administrations.
Source: AOC Consortium
Guide
Identification and electronic signature protocol
Model for approving regulations that regulate the rights and mechanisms of citizen participation at the local level.
Source: Localret and AOC Consortium
Privacy Policy
Guide to teleworking safely
Practical advice and recommendations to ensure security in teleworking, protect data and devices.
Source: AOC Consortium
Guide
Guide for the electronic procurement of local bodies
Practical recommendations for applying electronic public procurement regulations to local authorities.
Source: Localret
Guide
Share knowledge
The digital community City Councils and AOC Online is a collaborative space where you can exchange knowledge, share experiences i collaborate on joint initiatives with other local administration professionals.
Is your city council part of it?
How can we help you?
If you have questions about the resources or need guidance on applying them to your organization, we are here to help!
Contact us at dinamitzacio@aoc.cat