Decalogue on innovation and administrative simplification of the Basque Government

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This decalogue has been elaborated from the reflections and experiences of the 'Workshop on administrative innovation'which, focusing on the continuous improvement of local government processes, took place last April in Bilbao. In short, the 10 recommendations he makes are:

  1. Manage drawing citizenship in your organization chart and work as a team
  2. Get a 200% e-headquarters
  3. Stop asking for your ID
  4. Delete excess documentation
  5. Commitment to responsible statements and prior communications
  6. We avoid travel to other administrations
  7. Immediate response
  8. Automatically renew
  9. Proceed proactively
  10. Reduce processing times
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