The digital transformation of administrations is progressing progressively towards a fully digital country. From the AOC we rigorously evaluate this process of digital transformation and we can affirm that year after year citizens, companies and society in general enjoy the benefits that the digitization of the public sector entails.
El balance of the use of AOC 2025 services shows that the use of digital services has intensified: the number of transactions per day by citizens, companies and administrations has increased to an average of from 2 million at the end of 2024 to 2,5 million at the end of 2025.
The availability of AOC services has increased from 99,8% in 2024 to 99,9% during 2025 and the 80% of users continue to rate it positively or very positively digital public services. The percentage of procedures carried out digitally remains at 78%. Regarding digital processing rights and transparència, the 100% of the Catalan administrations already guarantee them, a figure that has been maintained since 2023.
AOC services generate savings
According to the AOC methodology, using AOC services saves time, papers and money. Specifically 4,5 hours per person and year, 15 documents annually and 744 million euros.
Support in the digital transformation
In addition to providing digital administration solutions, from the AOC we accompany administrations and public personnel in the digital transformation. In 2024, the support service managed more than 52.000 requests attended by people and 196.000 attended by chatbots; training sessions and conferences were organized and attended by 3.000 people.
To be able to interact with the Administration from home, a digital identity is essential. Currently, we have already delivered 4,7 million identities idCAT mobile or idCAT certificates.
You can consult all the data of the Balance of services AOC 2025 a We make a digital country.
