Terms of implementation of the internal complaint channel
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If you are wondering when you should have an active internal complaint channel in your organization, this is the post you are interested in reading. Law 2/2023, of 20 February, regulating the protection of people who report on regulatory violations and the fight against corruption, sets the following deadlines for public sector entities (second transitional provision):
A) in general, it is necessary to implement the complaint channel and an internal information system or to adapt it to the provisions of the Law no later than June 13, 2023, B) in the case of municipalities with less than 10.000 inhabitants, the deadline is December 1, 2023,
Two considerations to take into account (article 14 of Law 2/2023, of February 20):
1) For the last mentioned entities, it is expected that they can share the internal information system, either with entities of the same population rank or with other public administrations of their autonomous community
2) In the same sense, public sector entities with their own legal personality linked to or dependent on local administrations, and which have fewer than 50 workers, are also allowed to share the internal information system with the registration administration and resources for investigations and proceedings.
The Ethical Mailbox service
The Ethics Mailbox is the service provided by the AOC to entities, in collaboration with the Network of Transparent Governments to manage reporting or alert channels. In this sense, the channel is provided to make, anonymously or identified, complaints about, for example, inappropriate behavior, violations of the law or the rules of the organization.
How to request the registration of the service and other considerations in this regard
To request registration, you will find the procedure in the EACAT procedures, in the provider Consorci AOC, Service CAOC – Request for services, in the Procedure "Request for registration and modification of AOC services" .
In the same way as in other services, you will have to fill in the PDF document of Request for registration and modification of the services of the AOC where you will have to select the Ethical Mailbox service.
Service Considerations:
The service is deployed in collaboration with the Transparent Governments Network.
Entities with integrity or anti-fraud plans that have already been drawn up and that need to incorporate the letterbox into the resources deployed to justify subsidies have priority in the activation of the Service's instances.
