- Electronic contracting
- Innovation
- Electronic notification
- Headquarters and Electronic Board
- Electronic processing
Service cut April 5 – 8: planned actions in relation to the services affected by the calculation of deadlines
A few weeks ago we told you who they were The main ingredients (the principles) of our recipe to innovate in digital public services.
Do you remember them?
- The people, first
- Supported by technology
- Data-activated
- Learning from the best
Today we want to tell you how we mix these ingredients together for innovative, high-value dishes - grounded dishes!
Don't think that this is a magical or complicated recipe to follow… Ours is a simple recipe, with only four steps, and is based on four basic ingredients. The secret is to know how to introduce, in each of the steps of the recipe, the most avant-garde culinary techniques and the different ways of working typical of the best chefs: Design Thinking, Lean, Agile, etc.
You know. If you want to cook groundbreaking innovative dishes this recipe can help:
- Step 1: Discover. Observe to grasp people's problems and / or needs, empathize with them. It is about observing and collecting quantitative information, such as surveys, and qualitative information, such as talking to potential users. And never take anything for granted.
- STEP 2: Define the challenge. It is necessary to analyze the information resulting from previous research in order to understand the problem in depth. It is therefore necessary to extract knowledge and discover opportunities by assessing risks.
- STEP 3: Idear. Explore and generate a multitude of ideas and concepts that we will later consider under certain criteria in order to determine whether they can be translated into solutions with public value.
- STEP 4: Prototype and evaluate. Build prototypes and test them iteratively. Start with very simple proposals that we will refine as we get feedback from users and stakeholders. Evaluate to learn and improve. Periodically review the solution implemented to detect unwanted impacts, be able to refine the service and adapt it to the new needs and expectations of users.
We are currently working to offer you the recipe in an agile and open format in order to facilitate your knowledge and the choice between the different techniques and dynamics that can be used in each step of the innovation process, and that the recipe is can be enriched with the experiences and contributions of all.
If you want to know more about this project you can consult the tab “Recipe for innovating in digital public services". We encourage you to experiment with it and give your personal point.