Terrassa City Council has simplified the presentation of school canteen aid by sending a draft of the aid that can be accepted from the mobile with a single click. This way, the city council anticipates the request for aid by the beneficiary families and allows you to renew it for the next year easily and from home.
It is an innovative initiative that improves and simplifies the process of processing dining grants, has short-term results and can be replicated by councils with a certain level of digital maturity. For these reasons, it is collected in theDigiCanvis Observatory as a digital transformation project of the local world.
How does the service work?
Based on the data from previous calls, people who have already been beneficiaries of school canteen aid receive a text message on their mobile phone, which includes a link from which they can access the draft aid for next year.
- If the draft data is correct, it can be validated and signed from the same mobile screen with just a click of a button.
- In the event that you wish to present any amendment to the data, the draft includes the link that leads to the specific procedure of the electronic headquarters from which it can be done.
People who want to apply for aid for the first time or who have not received the draft can make their request through the online procedure, identifying themselves with idCAT Mobile and presenting the required documentation.
Responses to the aid request are also communicated automatically by SMS-certificate to the applicant families.
What advantages does this service bring?
- Improve efficiency. Sending personalized drafts streamlines the administrative procedure, saves resources and minimizes possible errors.
- Improves the quality of public services. The city council anticipates the request for aid by offering a proactive and personalized service to citizens.
- Improve response time. Thanks to the digitization of the entire processing process, the resolution time and granting of financial aid to families is reduced.
The service has been in operation at Terrassa City Council since 2020 and has proven results: the number of people who accept the draft has increased compared to those who submit new applications.
If you want to know all the key aspects to implement this initiative, such as the legal and technological aspects to take into account or the barrierseres that can jeopardize the success of the solution and how to overcome them, you can consult the sheet Dining grant grants at a click available at the DigiCanvis Observatory.
DigiCanvis Observatory
New space to spread and promote digital transformation projects
It collects innovative initiatives and good practices (DigiCanvis) that have been successfully implemented in Catalan councils and that are a source of inspiration for the rest of the bodies.
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