The AOC Consortium is finalizing preparations for the launch of a new citizenship portal eNOTUM which has been preparing for the last few months. This new portal is part of the creation of a new Design system for all AOC services offered to citizens and businesses through different user organizations and work has been underway on the redesign of different services: Electronic Office, idCAT, Decidim, Representa i eNotum, among others. Likewise, not only has work been done on this new design system, but progress has also been made in defining a homogeneous tone of voice and in other aspects related to the language that must be used in the citizen-public administration relationship.
The service eNOTUM has been in production for more than 12 years and its version of the citizen portal, where citizens and companies can consult notifications, had been incorporating small changes and improvements, adapting to the needs and requests of users. Now, however, a comprehensive review of the portal has been carried out to make it more usable and accessible, with a design, structuring and nomenclature focused on citizens and with a major improvement such as the transition to a single portal. In this way, theeNOTUM It goes from having a notification mailbox for each entity that uses the service to a single mailbox, where people, once logged in, will find all the notifications that any issuing entity, user ofeNOTUM, have been sent to him.
The new portal, among others, will incorporate the following improvements:
How did we work?
For the review and design of the portal, we used a Design Thinking methodology, in which we actively participated all the staff of the AOC Consortium with implications/relationships with the service. eNOTUM (service team, legal advice, support team, user experience team, among others) and also external personnel (support for user experience companies, accessibility and layout and service users)
So, broadly speaking, the following tasks have been carried out:
You can obtain more detailed information on the working methodology and its context at: https://www.aoc.cat/projecte-innovacio/millorar-lexperiencia-dels-serveis-digitals-de-ladministracio/
Want to see how it looks and give us your feedback?
All these tasks have resulted in the realization of a prototype of what the new citizenship portal would be eNOTUMWe share it with you so you can take a look and send us your feedback. comments and proposals .
You can browse the prototype and see how the new portal will work and send us your comments and proposals through the millorem.aoc.cat > laboratories channel, indicating the category “eNOTUM". Thank you for your collaboration!
