As indicated in article 41 of Law 39/2015, of October 1, on the common administrative procedure of public administrations, notifications must be made preferably by electronic means and, in any case, when theeressat is obliged to receive them through this channel (legal entities and some natural persons).
The intseresThose who are not obliged to use the electronic channel can decide and communicate at any time to the Public Administration if they wish to receive subsequent notifications electronically (or stop receiving them).
Without prejudice to the above, article 42 of the same Law establishes that all notifications made on paper must be made available to the interested party.eressat in the electronic headquarters of the Administration or acting body so that it can access its content voluntarily. Therefore, all notifications that are made on paper must also be made electronically; these are multi-channel notifications.
In this sense, therefore, e-NOTUM allows for the technical articulation of multi-channel notifications, and to comply with this legal precept, with what is known as "complementary notification".
In this way, if when managing a notification (either via screens EACAT or via integration), it is indicated that it is complementary, e-NOTUM generates the notification electronically and, in parallel, the issuing body must manage the notification on paper (for which, e-NOTUM does not require reporting the contact details of the recipient of the notification).
Likewise, when the administration files a supplementary notification in the electronic headquarters, and the citizen accesses it via the citizenship portal, e-NOTUM asks him if he wants to change the notification channel for that procedure and, therefore, allows him to collect his consent So, if the citizen indicates that he wants to change the channel, e-NOTUM asks him for his e-mail address and/or his mobile phone number to be notified in the next electronic notification and moves to the issuing administration (thus complying with what is indicated in the regulations). However, if you choose not to change channels, the role remains as your preferred notification channel.
Regarding evidence of access, if the notification is made electronically, this acceptance is automatically recorded in the e-NOTUM evidence; if the notification is made on paper, the issuing body must indicate this in e-NOTUM (either via screens EACAT or, via integration), so that it is incorporated into the evidence.
At a procedural level, it is necessary to keep in mind article 41.7 of Law 39/2015, according to which, in the case of multi-channel administrative notifications, the one that occurred first is considered accepted, the evidence of which will be those that they will be incorporated into the administrative file, discarding the others.
You can get more information at How to create a notification/communication?
