A new one has been published study on e-government services in the EU which shows that more and more public services are available online, but the use and user experience are still insufficient.
In this sense, the study shows that 50% of services related to vital events can be performed completely online (usually with the submission of forms online) through a single portal, while 33% only offer service information (necessary documentation, addresses and office hours…) on that same portal. The remaining 17% or service is available online but not through a portal, i.e. on different websites (2%), or service information is available online but not through the portal (5%) or is not available on the Internet -offline- (10%).
In terms of user experience, the study finds that 73% of public sector websites in the EU do not have a mobile-optimized version. With the growing number of European citizens accessing the Internet on a daily basis from mobile devices, adapting websites for mobile should be a common practice for administrations.
As part of the Digital Single Market strategy, the European Commission will present a new eGovernment Action Plan 2016-2020. This new plan will include, among other measures, the expansion and integration of European and national portals to work towards a single digital access portal ('Single Digital Gateway'), with the aim of creating a system of intuitive and easily accessible information for citizens and businesses.
More information can be found on the European Commission's website: Digital Agenda for Europe
