Business continuity protocol

If you are attacked, the City Council continues

Creation of joint processes between traditional e-administration services and new cloud services in order to have a strategy that allows you to continue your critical tasks in the shortest possible time in the face of a disaster. 

You can ensure that you continue to offer critical services to citizens by proactively activating the Auxiliary Registry services, ERES, Sit down, eTRAM, eNotum i eFACT, among others, and supporting the strategy with new cloud services.
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Citizenship doesn't stop

The registry, electronic office and files continue to function while the systems are restored.

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ENS certified services

22 AOC services certified with the National Security Scheme, high category.

Preparations before the attack

Activate the protocol now to know exactly what to do on the day you need it.

Service features

Electronic I/O register

Electronic check-in and check-out continues to operate (default option).

On-site I/O registration

In-person assistance and registration of documents at the office.

Electronic office

Procedures, notifications and other e-office services available.

Case manager

Continue processing ongoing cases.

Access to history

Access to the institution's document history.

High ENS certificate

Everything works on AOC services certified with the ENS in the high category.

We accompany you in this digital leap

Training

Courses, tutorials and conferences that will help you launch the service.

Method and best practices

Do not force the citizen to travel to the Post Office because the postman has not found it at home

Support center

Continuous support from the AOC in order to make the leap together. If you need it, we will be there to help you

Ready to make the jump?
Because we know this is a very important decision for your organization,
We want to make it easy for you.