El AOC Consortium Support Portal It has been updated this week with a new image and navigation, more intuitive, that will facilitate the consultation of the contents of support to the users of the services of the Consortium.
This action consolidates the work started in February with the new support portals and takes a step forward to offer the service users community a space for consultation and resolution of doubts and incidents.
It also strengthens the ability to evaluate the contents of the portals and propose improvements through a simple option at the foot of each content. This feature has become popular since February with more than 900 votes and numerous improvement proposals, making the experience more enjoyable for other users.
So, the new portals are reporting data like:
- 183 FAQ's published for all services.
- 22 Custom portals per service, a generic one that brings together the services with less support activity and one with support for integrators
- 18.000 active users each month and 700.000 pageviews in total, since production came into being.
