Open Administration Recognition Methodology

This annual evaluation study, a pioneer in Europe, requires great effort and exercise of transparència by the AOC

Acknowledgments

To which administrations are they granted?

AcknowledgmentsThe Open Administration Awards are awarded to local administrations in Catalonia that are transforming themselves digitally more and better.

Specifically, we evaluate the 947 Catalan city councils and 41 regional councils and we do so by analyzing the main indicators of digital and open governments, based on objective data.

The awards are divided into seven categories:

  • Councils of 1 to 500 inhabitants
  • Councils of 501 to 1.000 inhabitants
  • Councils of 1.001 to 5.000 inhabitants
  • Councils of 5.001 to 20.000 inhabitants
  • Councils of 20.001 to 50.000 inhabitants
  • Councils with more than 50.000 inhabitants
  • County Councils

How do we evaluate digital transformation?

ReconnaissancesThe Open Administration Recognitions are awarded based on the score obtained in the Digital Maturity Index, which is calculated annually. The Digital Maturity Index assesses the three most important dimensions of the digital transformation of local administrations:

  1. Implementation of digital services that allow citizens to exercise their digital rights.
  2. Activity of the digital services of processing with the citizenship, internal management and interoperability.
  3. Implementation of the principles of open government.

To know the degree of implementation of the digital services and the principles of open government in one we analyze your website to check if it contains certain items:

  • If they have an e-mail address, portal transparència, contractor profile, citizen folder, open data, digital administration regulations, etc.

The activity of digital administration carried out by an entity (procedures, notifications, interoperability queries, tenders, invoices, etc.) we obtain it from the following sources:

  • Use of AOC services (Etram, Enotum, Via Oberta, Elicita, Efact, procedures EACAT…). You can consult the source of information at:
  • Information provided by the entity itself or by the market company providing services to the entity (for cases where AOC services are not used).
    • In these cases, the information provided is compared.

With this information we develop indicators that allow us to give a reliable picture of the digital services offered by local bodies in Catalonia to society as a whole, as well as to measure their degree of digital transformation.

The indicators obtained are represented graphically and interactively through a web application, so that the town councils and county councils can review them and send us their relevant doubts and / or observations. See the indicators of the Digital Maturity Index 2025.

What indicators are analyzed and what do we measure?

AcknowledgmentsDigital rights

  • Generic instance. If the us has a generic instance to do procedures online.
  • Citizen folder. If it is available to us from the citizen folder.
  • Web search engine. If it is available to us as a search engine on your municipal website.
  • Urban planning viewer. If it is available to us from the town planning viewer on the municipal website.
  • Cartographic viewer. If you have a cartographic viewer on the municipal website.
  • Finestreta empresarial. If the entity has a Single Business Window (this indicator is not evaluated by county councils because they do not offer this type of procedure).
  • Registration Entity idCATIf the entity is a registration entity idCAT.
  • Register in Via ObertaIf the entity allows interoperability queries to be made to its registry (this indicator is not evaluated by county councils, as they do not manage the registry).
  • Cybersecurity level. Cybersecurity Level score calculated by the Cybersecurity Agency of Catalonia.
  • Own ENS certificate. If the local entity has a certificate of compliance with the ENS on the website of the National Cryptographic Center.
  • Data Protection OfficerIf the entity has a data protection officer and has communicated this to the APDCAT.
  • Service MUXIf the entity is integrated with the service Mux AOC registration.
  • Citizen folders hubIf the entity is integrated with El meu espai.
  • Electronic archiveIf the entity is integrated with Iarxiu (or own system) effectively, with transfers made.
  • Accessibility mailbox. If we have an electronic processing mailbox for accessibility issues.
  • Accessibility seal. If an accessibility statement has been published on the municipal website.
  • Regulatory ordinance. If it has been approved by an electronic administration ordinance.
  • Power of attorney registration. If it is available to us from the power of attorney register.
  • ENI compliance. If the e-administration platform has an ENI compliance certificate.
  • Compliance ENS. If the electronic administration platform has a certificate of compliance with the ENS on the website of the National Cryptographic Center.

Activity

  • Input digitization. Percentage of electronic tickets with respect to the total number of tickets.
  • Output digitization. Percentage of electronic exits with respect to the total number of exits.
  • Publications in the Register of Contracts. Rate of validated publications in the public register of contracts per inhabitant.
  • E-tenders. Percentage of electronic tenders for open contracts with respect to the total.
  • Publications in the Contractor Profile. Rate of publications on the contractor's profile per inhabitant.
  • Services of Via Oberta assets. Percentage of services Via Oberta assets with respect to the mandatory.
  • Inquiries Via Oberta. Rate of consultations carried out in Via Oberta per inhabitant.
  • Automatic queries. Percentage of queries in Via Oberta carried out automatically with respect to the total number of queries carried out by the entity.
  • Internal e-signatures (*). Ratio of public worker signatures with respect to the number of entries.
  • Automation (Automated Administrative Actions). If the entity has published a rule that regulates automated administrative actions.

Open Government

  • Alert channel. If we have an internal alert channel.
  • Right of access to public information. If we have a specific electronic procedure for requests for access to public information.
  • Compliance with transparènciaScore received in the Infoparticipa Index.
  • Transparency Portal. If it is available to us from the portal transparència.
  • Citizen participation. Number of participatory processes by electronic means carried out by the entity.
  • Performance of accounts. If you have sent us your accounts to the Audit Office within the established period.
  • Electronic boardIf the entity has an electronic notice board and announcements.
  • Open Data. If you publish your own open data to us.
Acknowledgments

How do we score and weigh?

AcknowledgmentsEach indicator is assigned a maximum score based on its importance. The following details how the score of each of the indicators is obtained:

Digital rights

  • Generic instance. 3,80 points if he offers it to us and 0 points otherwise.
  • Citizen folder. 2,28 points if we have it and 0 points otherwise.
  • Web search engine. 1,52 points if we have it and 0 points otherwise.
  • Urban planning viewer. 0,76 points if we have it and 0 points otherwise.
  • Cartographic viewer. 0,76 points if we have it and 0 points otherwise.
  • Finestreta empresarial. 1,52 points if you offer us the maximum number of procedures and the proportional score otherwise.
  • Registration Entity idCAT. 2,28 points if the entity is a registration entity and has issued certificates idCAT during the year of calculation of the index, and 0 points otherwise.
  • Register in Via Oberta. 3,80 points if he offers it to us and 0 points otherwise.
  • Cybersecurity level. 1,14 points if the indicator is 1 (advanced security performance) and proportional score otherwise (the relationship between the cybersecurity level calculated by the ACC and the value of the indicator in the IMD is as follows: Advanced=1, Intermediate= 0,75, Basic= 0,25).
  • Own ENS certificate1,14 points if the entity has a certificate of compliance from the ENS and 0 otherwise.
  • Data Protection Officer0,76 if the entity has a data protection officer and has communicated this to the APDCAT and 0 otherwise.
  • Service MUX. 2,28 points if the entity is integrated with Mux Register and 0 points otherwise.
  • Citizen folders hub. 2,28 points if the entity has integrated its case manager with El meu espai, 0,81 if it has integrated AOC services and 0 points if it has no integration.
  • Electronic archive2,28 if the entity is effectively integrated with the electronic archive and 0 points otherwise.
  • Accessibility mailbox. 0,76 points if we have it and 0 points otherwise.
  • Accessibility seal. 0,76 points if it has been published on the municipal website and 0 points otherwise.
  • Regulatory ordinance. 1,52 points if it has been approved by us and 0 points otherwise.
  • Power of attorney registration. 0,76 if the company has a power of attorney register and 0 otherwise.
  • ENI compliance. 2,28 points if the electronic administration platform has an ENI compliance certificate and 0 points otherwise.
  • Compliance ENS. 2,28 points if the electronic administration platform has a certificate of compliance with the ENS and 0 points otherwise.

Activity

  • Input digitization. 8,10 points if the percentage is 80% and the proportional score otherwise.
  • Output digitization. 5,40 points if the percentage is 100% and the proportional score otherwise.
  • Publications in the Register of Contracts. 0,68 points if the ratio is in the highest percentile of the entity's population band and the proportional score otherwise (3 percentiles are established for each population band).
  • E-tenders. 4,05 points if the percentage is 100% and the proportional score otherwise.
  • Publications in the Contractor Profile. 2,03 points if the ratio is in the highest percentile of the entity's population band and the proportional score otherwise (3 percentiles are established for each population band).
  • Services of Via Oberta assets. 5,40 points if the percentage is 100% and the proportional score otherwise.
  • Inquiries Via Oberta. 12,60 points if the query ratio of Via Oberta is in the highest percentile of the entity's population range and the proportional score otherwise (10 percentiles are established for each population range).
  • Automatic queries. 5,40 points if the percentage is 100% and the proportional score otherwise.
  • Internal e-signatures (*)Indicator excluded from the IMD 2025 due to lack of automated data for all entities.
  • Automation (Automated Administrative Actions). 1,35 points if it has been published by a rule that regulates automated administrative actions and 0 otherwise.

Open Government

  • Alert channel. 2,50 points if we have it and 0 otherwise.
  • Right of access to public information1,67 points if the entity has a specific electronic procedure for requests for access to public information and 0 points otherwise.
  • Compliance with transparència. 6,67 points if infoparticipa score is 100% and proportional score otherwise.
  • Transparency Portal. 3,33 points if we have it and 0 otherwise.
  • Citizen participation.1,67 points if more than 7 participatory processes have been carried out, 1 if between 4 and 6 processes have been carried out, 0,5 if between 1 and 3 processes have been carried out and 0 if none have been carried out.
  • Performance of accounts. 1,67 points if you have submitted your accounts within the established deadline, 0,835 if you have not submitted them, 0,4175 if you have submitted them late and 0 if you have not submitted them.
  • Electronic board. 0,83 points if we have it and 0 otherwise.
  • Open Data. 1,67 points if we publish it and 0 points otherwise.

(*) Internal e-signatures: indicator excluded from the IMD 2025 due to lack of automated data for all entities.

Acknowledgments

To develop these indicators and the act of recognition, we count on the collaboration of several institutions. We would like to especially thank the collaboration of:

  • The Autonomous University of Barcelona, research group Sound, Strategic and Communication Transparència (ComSET) that coordinates the Infoparticipa label. The data from this indicator has been used in the open government dimension of the digital maturity index.
  • The Carles Pi i Sunyer Foundation for their support in the elaboration of the act of delivery of the recognitions.
  • The Cybersecurity Agency of Catalonia, which calculates the level of cybersecurity of local entities.

Do you want to know more?

If you want to know the IMD calculation methodology in more detail, consult the fact sheet The IMD, a key tool for evaluation and continuous improvement published in the AOC Innovation Laboratory.

Go to the Acknowledgments Open Administration