- Innovation
The European Parliament approves the law that will regulate artificial intelligence
The support request management tool, which has dealt with more than half a million tickets, has moved to the cloud to better serve its users and more efficiently manage the resources it has allocated. .
The solution adopted has been a cloud service (SaaS) leader in the support sector that allows you to focus your efforts on providing excellent support and not on managing servers, upgrades or developments.
In the first days of use, it was possible to check the wide possibilities offered by the new tool to both agents and the public, which has a personal space called "My requests", available on the support portal of each service, which allows check the status of your open requests, as well as add new information or respond quickly and conveniently.
This new support tool also opens up a wide range of possibilities, which will be gradually incorporated into AOC support, such as: multichannel in a single tool (phone, form, social media, etc.), intelligence. artificial intelligence applied to the answers, the integration of the telephone exchange (which will allow you to know instantly the status of the requests opened by the caller) or live chats, among others.