The Catalan Ombudsman highlighted idCATMobil as one of the identification systems that are available to the public and that facilitates electronic processing and can help decongest the appointment system imposed by the current pandemic situation.
This recommendation responds to the need, according to the Catalan Ombudsman, to improve citizen care in general and the appointment in particular after receiving numerous complaints from citizens about the impossibility of being able to get an appointment through the telephone channel that the administrations put at your disposal.
The Catalan Ombudsman reminds us that it is necessary to provide the citizen with agile and easy ways to access electronic means of processing, without neglecting their reliable identification. Administrations need to review that all formalities and generic applications or requests can be formulated electronically with affordable concerted key systems.
In this line, the Catalan Ombudsman recommends mobile-based identification systems, such as mobile idCAT, which allows the citizen to register online with a foreigner's identity card or ID card and card. individual sanitary or Muface.
Signing up is very quick and easy and can be done in less than a minute from the web www.idcatmobil.cat. If you want to know How to obtain the idCAT Mobile with DNI and health card you can watch the video that is available on the AOC's Youtube channel.
