Recognitions Open Administration - Methodology


Methodology of the
Acknowledgments Open Administration

This annual evaluation study, a pioneer in Europe, requires a great effort and exercise of transparency by the AOC Consortium

To which administrations are they granted?

The Open Administration Recognitions are awarded to the local administrations of Catalonia that are being digitally transformed more and better. Specifically, we evaluate the 947 Catalan councils and 42 county councils and do so by analyzing the main indicators of digital and open governments, based on objective data.

The awards are divided into seven categories:

  • Councils of 1 to 500 inhabitants
  • Councils of 501 to 1.000 inhabitants
  • Councils of 1.001 to 5.000 inhabitants
  • Councils of 5.001 to 20.000 inhabitants
  • Councils of 20.001 to 50.000 inhabitants
  • Councils with more than 50.000 inhabitants
  • County Councils

Where is the data obtained from?

The Digital Maturity Index considers the three most important dimensions of the digital transformation of local administrations: 

  1. Implementation of digital services that allow citizens to exercise their digital rights
  2. Activity of the digital services of processing with the citizenship, internal management and interoperability
  3. Implementation of the principles of open government

To know the degree of implementation of the digital services and the principles of open government in one we analyze your website to see if it contains certain items.

  • If they have e-headquarters / transparency, contractor profile, citizen folder, open data, digital administration regulations, etc.

THEactivity of digital administration carried out by an entity (procedures, notifications, interoperability queries, tenders, invoices, etc.) we obtain it from the following sources:

  • Use of AOC services (e-TRAM, e-NOTUM, Via Oberta, e-Licita, e.FACT, EACAT procedures,…). You can consult the source of information at:
  • Information provided by the entity itself or by the market company providing services to the entity (for cases where AOC services are not used)
    • In these cases the information provided is contrasted.

With this information we develop indicators that allow us to give a reliable picture of the digital services offered by local bodies in Catalonia to society as a whole, as well as to measure their degree of digital transformation.

The indicators obtained are represented graphically and interactively through a web application, so that the town councils and county councils can review them and send us their relevant doubts and / or observations. See the 2021 digital administration indicator maps.

What indicators are analyzed and what do we measure?

Digital rights

  • Citizen folder. If you have a citizen folder
  • Municipal search engine. If you have a search engine on your municipal website
  • Online instance. If you have a generic instance for online procedures
  • Online census. If it is offered to us by your register of inhabitants in Via Oberta
  • Cartographic viewer. If you have a cartographic viewer on the municipal website
  • Urban Viewfinder. If you have an urban planning viewer on the municipal website
  • ERidCAT. If the entity is an idCAT registration entity
  • FUE. If you have a Business One-Stop Shop
  • MUX. If the entity is integrated with the AOC Registration MUX service
  • Mailbox Accessibility. If you have an electronic processing mailbox for accessibility issues
  • Seal Accessibility. If we have published a declaration of accessibility on the municipal website
  • ENI. If the body has published a certificate of compliance with the ENI on the municipal website
  • ENS. If the entity has published a certificate of compliance with the ENS on the municipal website
  • Registration regulations. If it has been approved by a regulation of the Electronic Register
  • Its regulations. If it has been approved by a regulation of the Electronic Office
  • Regulatory ordinance. If we have been approved by an e-government ordinance
  • Cybersecurity exhibition. Cybersecurity exposure level calculated by the Catalan Cybersecurity Agency

Activity

  • Input digitization. Percentage of electronic entries with respect to the total
  • Output digitization. Percentage of electronic outputs with respect to the total
  • Internal e-signatures. Public worker signature ratio with respect to the number of entries
  • Open Consultations. Ratio of open consultations per inhabitant
  • Open Road Services. Percentage of active open road services with respect to mandatory
  • E-tenders. Percentage of electronic tenders for open contracts with respect to the total
  • Publications in the Contractor Profile. Ratio of publications in the contractor's profile per inhabitant
  • Publications in the Register of Contracts. Ratio of publications in the public register of contracts per inhabitant

Open Government

  • Compliance with transparency. Score received in Infoparticipa
  • Open Data. If we publish our own open data
  • Citizen participation. If the body has carried out citizen participation processes on the Internet
  • Electronic voting. If we have used electronic voting in a citizen participation process
  • Transparency portal. If you have a transparency portal
  • Electronic board. If you have an electronic bulletin board

How do we score and weigh?

Each indicator is assigned a maximum score based on its importance. The following details how the score of each of the indicators is obtained:

Digital rights

  • Citizen folder. 2,56 points if the entity has it and 0 points otherwise
  • Municipal search engine. 2,56 points if the entity has it and 0 points otherwise
  • Online instance. 4,27 points if offered and 0 points otherwise
  • Online census. 4,27 points if offered and 0 points otherwise
  • Cartographic viewer. 1,71 points if the entity has it and 0 points otherwise
  • Urban Viewfinder. 1,71 points if the entity has it and 0 points otherwise
  • ERidCAT. 0,85 points if the entity is a registration entity and has issued idCAT certificates during the year of calculation of the index, and 0 points otherwise
  • FUE. 2,56 points if you offer us the maximum number of procedures and the proportional score otherwise.
  • MUX. 0,85 points if the entity is integrated with MUX Registration and 0 points otherwise
  • Mailbox Accessibility. 0,85 points if the entity has it and 0 points otherwise
  • Seal Accessibility. 2,56 points if it has been published on the municipal website and 0 points otherwise
  • ENI. 2,56 points if the body has published a certificate of compliance with the ENI and 0 points otherwise
  • ENS. 2,56 points if the body has issued a certificate of compliance with the ENS and 0 points otherwise
  • Registration regulations. 0,85 points if approved and 0 points otherwise
  • Its regulations. 0,85 points if approved and 0 points otherwise
  • Regulatory ordinance. 0,85 points if approved and 0 points otherwise
  • Cybersecurity exhibition. 2,56 points if the indicator is 1 (zero exposure level) and the proportional score otherwise (the ratio between the exposure level calculated by the ACC and the indicator value in the IMD is the following: null =1, low = 0,75, medium = 0,5, high = 0,25 and critical = 0).

Activity

  • Input digitization. 8,10 points if the percentage is 80% and the proportional score otherwise
  • Output digitization. 5,40 points if the percentage is 100% and the proportional score otherwise
  • Signatures - internal. 6,75 points if the ratio is in the highest percentile of the population band of the entity and the proportional score otherwise (for each band of population 10 percentiles are established)
  • Open Consultations. 12,60 points if the Via Oberta query ratio is in the highest percentile of the entity's population range and the proportional score otherwise (for each population range 10 percentiles are established)
  • Open Road Services. 5,40 points if the percentage is 100% and the proportional score otherwise.
  • E-tenders. 4,05 points if the percentage is 100% and the proportional score otherwise
  • Publications in the Contractor Profile. 2,03 points if the ratio is in the highest percentile of the population band of the entity and the proportional score otherwise (for each band of population 3 percentiles are established)
  • Publications in the Register of Contracts. 0,68 points if the ratio is in the highest percentile of the population band of the entity and the proportional score otherwise (for each band of population 3 percentiles are established)

Open Government

  • Compliance with transparency. 9,09 points if the infoparticipate score is 100% and the proportional score otherwise
  • Open Data. 1,82 points if the entity publishes it and 0 points otherwise
  • Citizen participation. 1,82 points if you have done it and 0 points otherwise
  • Electronic voting. 0,91 points if used and 0 points otherwise
  • Transparency portal. 3,64 points are available and 0 otherwise
  • Electronic board. 2,73 points if the entity has it and 0 otherwise

Electronic administration reports

The Digital Maturity Index replaces the e-government report, which the AOC prepared periodically between 2010 and 2017. These reports were the result of a study carried out by the AOC Technical Office in a specific period of time and based on the collection of monthly indicators of AOC services and the analysis of the offer and use of e-government services.

Acknowledgments

To develop these indicators and the act of recognition of the 2020 edition of various institutions. We would like to especially thank the collaboration of:

  • The Autonomous University of Barcelona, research group Sound Communication, Strategic and Transparency (ComSET) that coordinates the Infoparticipa label. Data from this indicator have been used in the open government dimension of the digital maturity index.
  • The Carles Pi i Sunyer Foundation for their support in the elaboration of the act of delivery of the recognitions.
  • THECatalan Agency for Cybersecurity, which calculates the level of cyber security exposure of local authorities

Go to the Acknowledgments Open Administration

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