of relationship with
citizenship
Why participate?
Debate
To reflect on the future of administration-citizenship relations.
How and why are they changing?
What aspects of new ways of relating should we take care to build trust and not leave anyone behind?
To meet
To find out how technology can help improve these relationships.
What digital tools and channels are being implemented by local bodies to offer more personalized and agile attention to citizens?
Share
To learn from good practices, share best initiatives and exchange ideas on citizen assistance, with local bodies with the same concerns and challenges
Program
9.30-9.50 Anna and Mila talk about how the way we relate to citizens is changing
Palma de Cervelló City Council
Mila Hernandez
City of Girona
Video: “What is done in confinement, remains in confinement"
Video: “Let's stop making people dizzy"
Full video: “Anna and Mila talk about…"
9.50-10.00 Welcome and presentation of the 1st session of the Digital Government Moments
10.00-11.15 Thineres steps based on practical cases
Gironès County Council
Block 1 - Prior appointment
Lluis Lopez
County Council of La Garrotxa
Lluís Toneu
Ripollès County Council
Carme Badia
City of Tremp
Block 2 - Attend the digital procedure by phone or video call
Josep Monterde and Marta Gutiérrez
City Council of Terrassa
Jordi Badia and Txell Franquet
Teià Town Hall
Block 3 - Communicate through digital media
Alexandra Hernandez
Palau-solità i Plegamans Town Hall
Aina Carod and Ivet Batet
City of Cambrils
11.15-11.25 The coolest trends
City of Girona
11.25-11.30 Farewell and closing
By Marga Bonmatí and Ester Manzano
Date and channel
This event will be held using the Zoom platform
The link to access the session will be provided via the email indicated in the registration
ORGANIZATION
