At the 1st Meeting of Citizen Service Areas of the Local Administration and AOC, the latest developments in AOC services and different good practices related to citizen attention will be presented.

Day: 22 2023 of November

Time: of 10 to 13 hours

place: Espai Mataró Connecta. Plaça de la Muralla, 21, 08301 Mataró, Barcelona.

Meeting addressed to: staff who work in the public service areas of local bodies in Catalonia..

Registration: you must fill in registration form.

Programme

10:00 h. Welcome, in charge of:

• Miquel Ángel Vadell Torres, First Deputy Mayor – Deputy Councilor for Good Governance, Good Management and Future Strategy of Mataró City Council.
• Marta Arderiu, Deputy Director of Digital Transformation and Services of the AOC.

10:10 h. New AOC services:

• “My Space” (personal area, inter-administrative citizen folder and pilot electronic registration of the register), in charge of Ruben Jericho, head of service of the AOC.

10:30 h. Promotion of the idCAT

• State of the idCAT Registration Entities, byAnna Giné, head of service of the AOC.
• Experience promoting the idCAT "Bring your laptop" at the Espai Mataró Connecta, in charge of Diego Belmonte, head of the Espai Mataró service of Mataró City Council.

11:00 h. Coffee break

11:30 h. Round table of good practices, moderated by Marta Arderiu:

• Model of specialized care, byAlmudena Gutiérrez, head of the General Services and Open Government Area of ​​the Garriga City Council.
• eMAP, a new space for relationships with people, in charge of Maite Selva, head of the Citizen Service Department of Sant Boi de Llobregat City Council.
• Simplification in the processing of canteen allowances, in charge of Gemma Foj, Head of Citizen Service, Register and Consumer Information at Sant Cugat del Vallès City Council.
• Model of success in the use of electronic notifications and interoperability, in charge of Diego Belmonte, head of the Espai Mataró service of Mataró City Council.
• Case study of implementation of the Representa service, in charge of Anna Bruy, head of the Alella City Council's Citizens' Service Office.

12:45 h. Presentation of the citizen service data portal project, in charge of:

• David Lobate, responsible for the Processes and Quality Department of Sitges City Council.
• Gemma Foj, Head of Citizen Service, Register and Consumer Information at the Sant Cugat del Vallès Town Council.
• Beatrice Tudel, responsible for the Revitalization and Advisory Unit in the AOC Territory.

13:00 h. Closing and visit to Espai Mataró Connecta