Common mistakes when creating a notification: what to check

During the communication/electronic notification lifecycle, errors may occur that prevent the e-NOTUM process from completing successfully.

To help you identify and solve them easily and quickly, these errors are collected in the FAQ Most common errors when creating a notification:

  • Unrecoverable error during registration

This error is given because for some reason the exit settlement to the entity could not be made.

It can be caused by several reasons, if you are getting this message we recommend that you visit the blog “Status of AOC services"To see if there is an incident that may be the cause. Once resolved, the requests will be relaunched for successful registration.

In the event that there is no incident reported on the blog, you must also bear in mind that if you have a unified record with your own, it could be an incident in your record. In this case, it would be advisable to contact your technicians.

  • Unrecoverable error in signature phase

This error is given because for some reason related to the signature of the notification could not be sent.

It can be caused by several reasons, if you are getting this message we recommend you visit our blog "Status of AOC services"To find out if there is an incident that could be the cause, it would be an AOC Consortium-related PSIS incident. Once resolved, the requests will be relaunched for successful registration.

In the event that no incident is detected, another possibility is that the certificate you gave us to sign the evidence of the notification has expired, has been revoked. Talk to the person in charge of the certification service of your body who will be able to help check it out. Please note that the AOC Consortium sends several reminders before a certificate expires, both to the person in charge of the Certification service and to the person indicated in the e-NOTUM registration as the person responsible for registering the service.

If it is expired, we recommend the following content: How to renew an Electronic Stamp certificate to use the services of the AOC Consortium?

If the error persists, please contact uss to let us know and we will review the case.

X