In the communications that are made from Via Oberta The people responsible for interoperability in user organizations receive multiple automatic responses indicating that the recipient no longer works in the organization, has retired, has moved on to perform other functions, or is on vacation, sick leave, or leave.
This situation highlights the importance of keeping the figure of the person who holds the role of interoperability manager updated.
Why is it important?
He is the point of contact within the organization for the management of Via ObertaAmong other functions:
- manages user permissions;
- manages authorizations to services;
- is the interlocutor with the AOC on matters of interoperability;
- receives communications about incidents, news, audits or actions that may affect the organization.
If this person no longer holds the position and the data is not updated, there is a risk that important communications will not reach you.
Consequences of an outdated role
If the data is not up to date, it can lead to, for example:
- delay in resolving incidents;
- ignorance of regulatory or technical changes that affect services;
- difficulties in responding to audit requests;
- problems in managing user permissions;
- loss of relevant information about the operation of Via Oberta.
In short, an apparently organizational aspect can end up affecting the correct functioning of authorized services or those that are planned to be requested.
A good governance practice
Interoperability is not just about technology. It also requires good governance, with roles clearly defined and up-to-date. So taking just a few minutes to verify that the person responsible for interoperability remains the right one will facilitate communication with the AOC and ensure that your organization consumes Via Oberta with all guarantees.
Finally, for good use of Via Oberta, we suggest:
- if possible, designate more than one person as interoperability manager. In this way, this function is covered in the event of possible job changes, vacations, leaves of absence and retirements.
- check at least once a year who is listed as the person responsible for interoperability.
- update data whenever there is a change in the organization that affects this role.
In the case of third-party applications (interoperability consumption through case managers, for example):
- maintain a concordance among people who have authorizations to access the services of Via Oberta for EACAT and access permissions by the market application. If the tool does not allow discrimination between people who can access it, we recommend informing users that the consumption of interoperability is only possible for the management of procedures in which they are competent. Therefore, matching is recommended but a third-party application does not need to use the roles designated in EACAT while making sure that the query of Via Oberta It is done by the person competent for the procedure.
Related information:
On the AOC Support portal you will find information about:
