- Headquarters and Electronic Board
A single, clear and accessible electronic headquarters: consult the guide to avoid duplication
The electronic headquarters is the official channel for digital relations between the administration and the public. Therefore, it must be clearly identified, well structured and easily accessible, avoiding any element that could generate confusion. However, on many municipal websites, duplicity, with links that lead to different spaces identified as electronic headquarters. This situation can compromise legal certainty, information clarity and generate doubts among citizens about which is the official channel.
To help correct this problem, the AOC has developed a practical guide which makes it easier for local entities to identify and correct this duplication, with the aim of guaranteeing clear, secure and coherent management of the electronic headquarters.
The guide offers 2 configuration models with clear guidelines to correct this duplication:
- Identifying which is the official electronic headquarters
- Removing duplicate or incorrect links
- Ensuring that the headquarters is clearly visible and accessible from the municipal website
Maintaining a single, well-defined and operational electronic headquarters is essential to avoid confusion and errors in processing, facilitate navigation and citizen autonomy, guarantee the legal validity of electronic administrative actions, improve the digital image of the entity and strengthen institutional trust.
It is essential that local entities review how the electronic headquarters is displayed on their municipal website and adopt the good practices included in the guide.
You can consult this and other resources that the AOC makes available to you atspace for models, guides and good practices.