- Open administration
A decade of recognition: the special awards to celebrate
During the month of March, we received very good ratings from users of the support service. These results reflect the commitment and dedication of our team to offer quality care and an excellent experience.
Telephone agent rating: 4,85/5
Our users have rated the attention received by telephone with an outstanding 4,85 out of 5. This score highlights the professionalism, efficiency and proximity of our team in resolving doubts and incidents.
Rating of agents by written channels: 8,68/10
Regarding attention through written channels, our agents obtained a score of 8,68 out of 10. This result shows our team's ability to communicate clearly, empathetically and decisively.
Rating of resolutions through written channels: 61% NPS (90% NPS Adapted to the Public Sector)
The demanding indicator Net Promoter Score (NPS) of requests managed through written channels has been 61% or, what is the same, an outstanding 90% of satisfied or very satisfied users.
This indicator helps us measure the satisfaction and loyalty of our users, as well as their willingness to recommend our service.
Comparison of NPS with Support Services of Large Technology Companies
To put our 61% NPS into context, we compared our data to the ratings of some of the top tech companies.
We cannot directly compare with the ratings of their support services because they do not publish this information and there is little information available on public services.
Therefore, the overall ratings of the aforementioned companies are:
- Google: 63
- Amazon: 62
- Zendesk: 61
- Salesforce: 57
- Cisco: 54
- IBM: 50
Looking to the future
These results are a recognition from the users of AOC services for the work well done by our support team. We will continue to work with the same spirit of continuous improvement to ensure that all users receive the attention they deserve.