- Innovation
Girona automates the anonymization of personal data in public documents using AI: DigiCanvis
The Government has published the new Registration of artificial intelligence systems and other algorithms, a new tool that can be consulted via the internet that collects and organizes key information about the artificial intelligence (AI) systems used by the Generalitat and its public sector, prioritizing those that have a direct impact on citizens and their fundamental rights. This inventory allows citizens to access data on how these technologies are used in a clear and simple way, thus fostering trust and transparency.
The tool includes both AI systems and deterministic algorithms that have a significant impact on the decisions of the Administration and on the rights of citizens. The systems can be developed internally, acquired or provided by external entities. Detailed information on each system, such as its purpose, operation, data used and potential risks, is available for public consultation. Currently, the register already has a total of 31 published systems, each with key functions that reinforce efficiency in various areas of the Public Administration.
The AOC reports
The AOC already hadcitizen-oriented algorithmic transparency reports, produced as part of our transparency initiative. These reports explain in a clear way how systems work, what data they use—whether to train AI models or as input data for deterministic systems—and what impact they may have on people.
Now, we have adapted this information to the standardized format of the Generalitat Registry, which is more concise and combines transparency objectives towards citizens with the function of technological inventory for the Administration.
Below, we present a brief summary of the three AOC systems already published in the registry:
Conversation bots with generative AI to support citizens
A system based on generative AI that provides immediate, contextual and reliable answers to citizens' questions. It is used in several common digital services of the AOC, such as:
- VALID (assists citizens in the most frequent queries during the identification process on the VALid page)
- idCAT Mobile (helps resolve doubts about obtaining, using and renewing the idCat Mobile)
- idCAT Certificate (offers support with obtaining, using and renewing the idCat Certificate)
- e-NOTUM (resolves doubts and provides support in the management of electronic notifications)
- It represents (helps citizens and companies resolve doubts about representations and powers of attorney)
- e. FACT (provides support in the preparation and management of electronic invoices)
These digital services are used by the majority of Catalan administrations, which multiplies the positive impact of the bot on citizen service.
Video identification to obtain the idCAT Mobile
This system uses biometric verification techniques to allow citizens to prove their identity remotely and securely, facilitating the obtaining of theidCAT Mobile.
idCAT Mobile is the reference authentication service in Catalonia, and is characterized by being secure, free, without expiration, without passwords, without the need to install applications and operational on any device, for people over 16 years of age.
The video identification system strengthens the security of online registration and improves the user experience, making it simpler and more reliable.
Automation of the energy poverty report
Service based on RPA (Robotic Process Automation) which automates the generation of municipal energy vulnerability reports provided for in Law 24/2015, on urgent measures to address the emergency in the field of housing and energy poverty. It integrates data from the Via Oberta interoperability services and municipal social systems to standardize and accelerate the process. This service does not incorporate AI, but a transparency report and a registration sheet have also been prepared for the sensitivity of the use case and its direct impact on people in vulnerable situations.