- Headquarters and Electronic Board
- Electronic processing
Check out the practical resources to improve the publication of electronic procedures with eTRAM
The City Council of Mont-roig del Camp, with just over 12.000 inhabitants, has been among the ten most active entities in the use of the tool It representsThis result is the result of the City Council's firm commitment to promoting the use of electronic representation as an efficient, secure and transversal way of relating to citizens and professionals.
The deployment strategy has been comprehensive, combining communication, training, direct support and internal process reorganization. Some of the key actions that have enabled this success have been:
- Active communication to citizens: A news item was published on the municipal website explaining the Representa tool and its advantages, as well as a fixed information space on the OMAC page.
- Prominent presence in the electronic headquarters: The City Council has created a specific informative procedure on Representa and has placed clear links both in the procedures section and in the "Links of interest".
- Direct action on key groups: A custom action was performed. door to door, visiting agencies, real estate agents, property managers, architects and other professionals who often need to make representations. They were explained on site how Representa works and the benefits it provides, both for them and for the administration. This action was complemented by email to ensure that the maximum number of interested parties was reached.
- Internal drive and coordination: All workers and elected officials of the service were informed, and access was activated for them to consult Representa. In-person sessions were also held with municipal companies to ensure knowledge and correct use. OMAC actively promotes and supports Representa as the preferred option for carrying out any procedure.
- Constant supervision and continuous improvement: Pending representations are reviewed weekly to ensure they are correct. If errors are identified, the interested party is contacted to help them complete the procedure correctly. Constant support is also provided to municipal workers so that they always have a point of reference when doubts arise.
This set of actions, led by the conviction that Representa is a key tool for digital transformation and the improvement of public services, has generated extensive use of the platform which can also inspire other local entities to enhance the tool.