The City Council of Mont-roig del Camp, with just over 12.000 inhabitants, has been among the ten most active entities in the use of the tool RepresentaThis result is the result of the City Council's firm commitment to promoting the use of representaElectronic communication as an efficient, secure and transversal way for the relationship with citizens and professionals.
The deployment strategy has been comprehensive, combining communication, training, direct support and internal process reorganization. Some of the key actions that have enabled this success have been:
- Active communication to citizens: A news item was published on the municipal website explaining the tool Representa and its advantages, as well as a fixed information space on the OMAC page.
- Prominent presence in the electronic headquarters: The City Council has created a specific informative procedure regarding Representa and has placed clear links both in the procedures section and in the "Links of interest".
- Direct action on key groups: A custom action was performed. door to door, visiting agencies, real estate agents, property managers, architects and other professionals who often need to do representations. It was explained on site how it works Representa and the benefits it brings, both for them and for the administration. This action was complemented by email to ensure that maximum interest was reached.eressats.
- Internal drive and coordination: All employees and elected officials of the service were informed, and access was activated for them to consult Representa. Face-to-face sessions were also held with municipal companies to ensure their knowledge and correct use. OMAC actively promotes and supports Representa as the preferred option for carrying out any procedure.
- Constant supervision and continuous improvement: The following are reviewed weekly: representapending actions to ensure their correction. If errors are identified, the interessat to help you complete the procedure correctly. Constant support is also provided to municipal workers so that they always have a reference when doubts arise.
This set of actions, led by the conviction that Representa is a key tool for digital transformation and the improvement of public services, it has generated extensive use of the platform which can also inspire other local entities to enhance the tool.
