The Town Hall of Mont-roig del Camp has deployed the service Representa with an efficient and user-centered strategy, which has favored its extensive and consolidated use.
The procedures in representaare common in local administration, especially by companies, agencies and people acting on behalf of others. Without a specific tool, these procedures generate errors and distrust. However, the implementation of a digital tool such as Representa can be complex or remain an activation without real impact if it is not accompanied by an appropriate methodology. Mont-roig del Camp has overcome this challenge with an exemplary implementation, which combines communication, training, direct support and reorganization of internal processes.
This good practice is documented in theDigiCanvis Observatory.
That is?
The City Council has deployed the service Representa with a methodology adapted to its dimensions and resources, prioritizing efficiency, information clarity and staff involvement.
The implementation has been based on three lines of action:
- Inform and support citizens: publication of news and content on the municipal website, including the OMAC page, and in-person visits to agencies, architects and professionals to explain the tool and its advantages.
- Prepare and train municipal staff: information to all staff and elected officials, with access enabled for consultation, as well as face-to-face sessions with local companies.
- Check the internal circuits and adapt them to the tool: integration of validation of the representation to internal flows, with weekly supervision and proactive support for people with doubts.
What are the benefits?
- Improving legal certaintyThe use of Representa ensures that only registered and verifiably authorized individuals can act on behalf of others.
- Saving time and resourcesThe consultation at Representa It is immediate and the data is updated in real time.
- Better user experienceThe clarity of information channels and personalized support generate trust and satisfaction.
The project has been in operation since April 2022. Despite having just over 14.000 inhabitants, Mont-roig del Camp has been among the ten most active entities in the use of Representa.
You can learn about the key aspects to take into account to implement this solution in the listing. Good practices in the implementation of the service Representa.
