- Open administration
Parliament approves law that recognizes citizens' right to error and promotes proactive services
The open space for proposals to improve the AOC, We improve the AOC, has received since 2017 8.392 contributions from 14.966 users in the form of ideas, complaints, thanks, queries, comments and votes of support. From all this knowledge, we have implemented 893 improvement proposals that facilitate the management and understanding of the digital services we provide.
At the AOC, we firmly believe that continuous improvement is a shared journey, so in 2017 we created the space Millorem AOC (an initiative that is part of theAOC's strategy for designing people-centered services). This space allows you to collect and manage proposals for improving AOC services in an open and transparent way: all suggestions, votes and comments are public and you can subscribe to track them. It is an innovative and unique initiative in the public sector at the state and international level that boosts collective intelligence to improve public services by facilitating user input and interactions through comments, upvotes or brainstorming.
Areas with the most suggestions
The areas that have received the most suggestions are the following:
Citizenship environment:
- Electronic notifications (eNOTUM)
- idCAT Mobile
- Municipal procedures (eTRAM)
Public administration environment:
- eVALISA
- EACAT Formalities
- Beast
- eNOTUM
- Contractor Profile
Overall balance of the Milorem AOC
Over the last eight years, we have collected your contributions with the following balance sheet:
- 14.966 people have actively participated
- 21.923 votes in support to proposals
- 8.392 contributions between ideas, complaints, thanks and queries.
Given the large volume of proposals received, we respond to those that have a minimum of ten votes of support, applying criteria similar to those used by leading companies in the private sector. In this way, the user community helps us define the proposals that we should prioritize.
Status of AOC improvement proposals
- ✅ 893 implemented: they are now a reality!
- 🧪 37 in pilot phase: in tests to validate them.
- 🔍 38 under review: are being analyzed.
- 📅 4 planned: pending execution.
- (I.e. 190 minimum support pending: they have not yet reached the required number of votes.
Why a collaborative space for proposals for improvement
The expertise of administration staff and citizens is essential in helping to define and improve digital public services and, at the same time, helps to plan and prioritize future developments.
At the AOC, improving is not just a technical task: it is an attitude, a commitment to peopleAnd this 2025, we will continue listening, learning and transforming, with you by our side.
Thank you for making it possible!
More information
To find out more about this solution, you can consult the file of theCollaborative space for proposals for improving AOC services, which you can find in the Innovation space of the AOC: AOC laboratory.