On September 17, the AOC Executive Committee approved the specific conditions of the new service Process automation, an initiative designed to facilitate the digitalization of local administrations, especially smaller ones that lack technological and organizational capabilities.
This new service will allow local entities to access common processes designed and automated by the AOC, based on technologies process management and automation (BPM) i robotic automation (RPA)The objective is clear: reduce manual workload, increase efficiency and guarantee more agile, secure and proactive management of administrative files, processes and tasks.
Featured use cases: energy poverty and food subsidies
One of the areas where these automated common processes are already demonstrating a great impact is in the social assistance management, like now:
- Energy poverty grants: Automation allows you to validate requirements, consult data in real time and generate reports immediately, reducing resolution times and ensuring that vulnerable families receive support as quickly as possible.
- School lunch subsidies: Thanks to data integration and automatic report generation, city councils can process grants more quickly and reliably, avoiding duplication and errors, and guaranteeing transparent and efficient management.
Benefits for local entities
- Saving time and resources: Repetitive tasks are solved automatically, freeing up time for higher-value functions.
- Reduction of human errors: Automated processes minimize errors in document management.
- Improving the quality of service: Citizens receive faster and more efficient answers.
- Boosting digital transformation: Especially useful for small municipalities with limited resources.
One more step towards proactive administration
With this new service, the AOC continues to advance towards a public administration more proactive, efficient and people-focusedProcess automation not only improves internal management, but also has a direct impact on the quality of life of citizens, especially in the most sensitive areas such as social services.
This initiative is part of the Local World Data Space project promoted by the Smart Local Governments Network.
