- Interoperability
Working session with county councils and provincial governments to present the standardized procedures of Via Oberta
The AOC has launched a pilot test with several Bages town halls to facilitate the request for Via Oberta services through standardized procedures.
This entire process has a very clear objective: to prevent citizens from having to provide physical documents when the Administration can already obtain this information directly from other administrations. This reduces the bureaucratic burden on people and facilitates access to public services.
Specifically, the Fonollosa City Council has joined this initiative by starting to work on the procedure for social emergency economic benefits, since it is a very necessary procedure at the municipal level and has a certain complexity, since it requires the consultation of multiple data.
This initiative is another step towards promoting a more efficient and effective use of interoperability services. With the technical support of the regional service leaders, the ICT Support Services unit for local administrations of the Bages Regional Council, the participating councils have been able to choose and implement the procedures that best suit their administrative reality.
The resulting models from the pilots are being successfully and immediately applied to three municipalities in Bages that have also joined: Castellgalí, Rajadell i Saint Salvador of Guardiola. The objective proposed by the Regional Council is that by 2025 the use of the standardized procedures being piloted will be extended to the rest of the municipalities in the region.
Practical documentary support to expedite applications
The starting point of the pilot was a document prepared by the Via Oberta team that clearly describes how to correctly fill out the application forms.
This resource has been key in helping entities indicate what data to request, in accordance with which regulation and its corresponding article, and what is the legal basis that legitimizes the consultation, thus avoiding requests from data issuers and reinforcing legal certainty and the proper use of the service.
The case of Fonollosa: an inspiring example
Fonollosa, a small municipality of 1.600 inhabitants, has played an active role in validating the regulations developed by the Via Oberta team. Once the request was sent to the different data providers, the observations received, together with the contributions of the working team, have allowed the reference document to be improved and made clearer and more useful for other municipalities.
Through the Via Oberta form, the City Council has been able to request authorization to consult citizens' personal data for the aforementioned procedure, such as:
- the identity
- work life
- the degree of dependence
- legal residence in the case of undocumented foreigners
The uniqueness of each of these data, which come from different administrations, demonstrates both the complexity and the power of the standardized procedure.
A model that puts people at the center
This working model will not only facilitate the work of technical staff, but will also allow for more rigorous, agile and transparent management of interoperability services. The ultimate goal is clear: to improve people's lives by simplifying administrative processes and ensuring their smooth operation.
Towards a more efficient and scalable model
Fonollosa's experience confirms that clearly defining procedures and having the appropriate regulatory and practical support improves management, reduces requirements and speeds up registration for Via Oberta services. This is a scalable model that can serve as a reference for other municipalities that want to move towards a more equitable and people-oriented administration.
In addition, it reinforces the importance of a collaborative approach between administrations, technical teams and the AOC's Via Oberta team.
If you want to know more about the standardized procedures of the Via Oberta service, consult the space for models, guides and good practices of our website.