12 milestones of the AOC of 2024 to move towards a Digital Country
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1. Deployment of theEACAT 3.0
The new version ofEACAT, the extranet of the Catalan administrations, is now a reality. It is more usable, simpler and more robust. The migration of inter-administrative procedures will be gradual because there are thousands of them, but its potential can already be seen.
2. Access to The Meva Salut easier with idCAT Phone
The most used service by citizens is the portal and mobile application La Meva SalutToday it can be accessed with theidCAT Mobile, making it easier and safer, without the need to remember passwords.
We have implemented a leading citizen service chatbot using generative AI in the notification service (e-Notum) and in the registration processes to obtain a digital certificate. idCAT or idCAT Mobile. We do this by ensuring ethical and responsible use through a report of transparència algorithmic following the recommendations of the European Regulation on artificial intelligence. With this we manage to double the capacity to support citizens (180.000 requests per year) and generate savings of 90% for each query resolved with the chatbot.
4. Access to all notifications from all administrations
Notifications from local administrations have been integrated with the DEHú service of the Ministry for Digital Transformation and Public Service. From the state portal you can now see all the notifications from all the administrations. This will make life easier, especially for companies. And, we are working, so that at the beginning of 2025, from e-Notum, the pending notifications available at the DEHú from all organizations outside Catalonia can also be viewed.
By the end of 2024, we will have exceeded 2 million digital business operations per day, making life easier for citizens, companies and administration personnel. This includes identification, signatures, procedures, notifications, data exchanges, invoices, etc. The Desa'l service already stores more than 250 million documents associated with AOC services. TheidCAT mobile has already exceeded 3 million users. The activity of the AOC services is growing annually by 15% and has already doubled that of 4 years ago.
6. El Meu Espai: registration flyers
The inter-administrative citizen folder is growing in functionality and already allows the download of flyers from the register in more than 100 town halls.
All Catalan administrations offer digital services that guarantee basic digital rights to citizens: processing, notification, invoices, login, contractor profile, transparència and open data. And, in addition, we accompany them in the change process with support, training, legal advice, good practices, evaluations, etc.
8. Easier and more usable
We have improved the user experience to make digital services more intuitive and simple. We make prototypes periodically and validate them with internal and external users. In addition, we have developed design systems for citizens and administration staff to accelerate the deployment of AOC services and have made it public for reuse. Many services already incorporate it: EACAT 3.0, e-Notum, El Meu Espai, e-Board, etc.
More than 60% of AOC services are now hosted in Amazon Web Services' advanced data centers in Europe. This has allowed us to make a leap in the quality of services in terms of availability, reduction of incidents, flexibility to changes, scalability to peak demand and cybersecurity. All key services have already been migrated, with the exception of Via ObertaIn 2024 we migrated the MUX, PSIS, VALID, Portasignatures, eNotum, ERES, iArxiu, Còpia and Open Data.
We have achieved 3 services with high-level certification from the National Security Scheme (ENS): Desa'l, Vàlid and the PSIS Identification and Signature Services Platform. The AOC is the public entity in the State with the most high-level ENS certifications.
We have promoted clear communication and plain language to bring the Administration closer to citizens. We have invested especially in services to citizens: processing (e-Tram), notifications (e-Notum) and open government. In the Portals of Transparència We have deployed a new set of more understandable data visualizations in the areas of public procurement, collaboration agreements and subsidies.
Conclusion: The Catalan model leads digital administration in the State
The 12 milestones on display show some of the key aspects of the Catalan model of digital administration, based on shared services, collaboration with other public bodies and support in change management. The result is that the degree of implementation and use of digital services in the local administrations of Catalonia is 70% higher than in the rest of the State, according to a comparison of the digital activity carried out by the AOC from available open data.
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