Within the framework of Local.IA project, the Barcelona Provincial Council has collected the opinions of public sector workers to assess the value that artificial intelligence (AI) can bring to different repetitive tasks. As a general rule, administrative workers see an opportunity in AI to reduce repetitive tasks, but they need training and clear instructions from their administrations to deploy AI responsibly in the exercise of their functions.
In the survey, seven areas were proposed in which these tasks can be grouped:
- Hiring
- Citizen service
- Administrative management
- Grants
- Budget management
- Human resources management
- Intervention and control of legality
Although the people surveyed believe that generative AI can have a positive impact in all areas, three stand out as having the best ratings: the area of contracting, citizen service and general administrative processing.
Below, for each area, the type of tasks that users have found most interesting are highlighted.eressaints to apply AI:
Hiring:
- The automation of the generation of standardized documents
- Support in the drafting and management of contracts
- Managing summaries and alerts about key deadlines
Citizen attention:
- The automatic translation of citizen service in real time
- Translating documents into other minority languages to facilitate understanding
- Intelligent query classification and derivation
General administrative management:
- Automation of notifications to interessats,
- The generation of standardized administrative documents and
- The conversion of administrative documents and texts into clear communication.
Subsidies:
- Generating reports on compliance with requirements,
- Automation of notifications and deadline tracking
- Band detectioneres red flags and fraud risk for prevention
Budget management:
- Band detectioneres red flags and fraud risk for prevention
- Generating alerts to identify possible irregularities
- Predicting budget deviations with AI
Human resources:
- Band detectioneres red flags and fraud risk for prevention
- The automation of leave and permit management
- Assistance in identifying internal talent
Intervention and control of legality:
- The identification of possible irregularities in contracting and spending
- Assistance in reviewing contracts and agreements to detect legal risks
- Automatic analysis of invoices and accounting receipts
73% of people surveyed say they have used AI in the last few months to develop or support their work. However, 45% are doing so without having received any training on AI tools and responsible use in the last year. At Local.iA you can find a Training itinerary in AI applied to public administration.
Only 8% of people surveyed work in organizations that have a plan or clear instructions on how public workers can use AI in their workplace.
