- Electronic notification
Multichannel administrative notifications: on paper and electronically
Next February 28, the e-NOTUM service launches a new portal for accessing notifications, more usable and accessible, designed and conceived from the point of view of citizens. This new portal is part of the creation of a new one Design system for all AOC services offered to citizens and businesses, which also includes the definition of a homogeneous tone of voice and a simpler and plainer language of communication with the public.
El benefits most remarkable about the portal, however, is the transition to a single portal. In this way, e-NOTUM goes from having a notification mailbox for each entity that uses the service to a single mailbox, where people, once logged in, will find all the notifications that any issuing entity, user of e-NOTUM , have sent him.
other improvements notable are:
- Incorporation of an informative initial page on the concept of notification and its characteristics
- Use of a more user-friendly and usable state nomenclature
- Enabling access to representatives
- Review legal texts to adapt them to the concept of clear communication
- Design of elements and visualization of concepts adapted to citizens
- Homogenization of the e-mail and SMS templates for notification of availability
- Enabling the filters considered most useful by citizens
- Integration with Representa
In relation to the methodology for remote services of work, a Design Thinking methodology has been used in which all the staff of the AOC Consortium with implications and relations with the e-NOTUM service have actively participated (service team, legal advice, support team, experience team user, among others); external staff (support of user experience, accessibility and layout companies). It stands out, above all, the active participation of the users of the service, with the review of their usage behaviour, analysis of detected incidents and proposed improvements and the carrying out of user interviews and tests in the different phases of the portal redesign process.
You can consult it presentation of the session (held last January 16) and review the portal a Pre-production.