- Open administration
- Innovation
- Citizen services
- Headquarters and Electronic Board
- Electronic processing
The AOC Design System, now available to public administrations
The Mataró City Council has centralized the management of interoperability inquiries in the Citizen Service Office (OAC) to ensure that citizens do not have to present documents that can be obtained through Via Oberta. This has significantly improved processing efficiency, reducing the burden on people and increasing the quality of service.
Many councils continue to ask citizens for data when carrying out administrative procedures, despite the fact that this data can be obtained through interoperability services. This leads to more effort, unnecessary delays and a less efficient experience for people. To solve this problem, Mataró City Council has established a centralized process in the OAC, ensuring that citizens are not asked for documents that can be obtained through Via Oberta.
This solution is documented in theDigiCanvis Observatory as a good practice of local administrations.
Mataró City Council has implemented a methodology that identifies the queries that can be made to Via Oberta at the time of the design of the procedure or service.
In summary, this process includes:
Mataró City Council has been using this exchange of documents with other administrations since 2014. As an example of reducing the average processing time, the bus card procedure and the concession of rights is resolved in 6 minutes on average in the OAC
You can find out the key aspects to take into account to implement this initiative in the file Centralized management of interoperability inquiries at the OAC.