- Electronic notification
The new citizenship portal e-NOTUM allows the adaptation of the interface to the corporate colors of the entity
The AOC Consortium has presented a new portal for accessing notifications, more usable and accessible, designed and conceived from the point of view of citizens. This new portal is part of the creation of a new one Design system for all AOC services offered to citizens and businesses, which also includes the definition of a homogeneous tone of voice and a simpler and plain language of communication with citizens.
The e-NOTUM service has been in production for more than 12 years and its version of the citizenship portal, where citizens and companies can consult notifications, had been incorporating small changes and improvements, adapting to the needs and requests of users Now, however, a comprehensive review of the portal has been carried out to make it more usable and accessible, with a design, structuring and nomenclature focused on citizenship and with a major improvement such as the transition to a single portal. In this way, the e-NOTUM goes from having a notification mailbox for each user of the service to a single mailbox, where people, once logged in, will find all the notifications that any issuing entity, user of e -NOTUM, have been sent to him.
The dissemination session for the new portal, carried out virtually and attended by more than 300 attendees from the various Catalan public administrations, focused on explaining the following aspects:
1. Why a new citizenship portal?
2. Main improvements
3. Main differences vs. current portal
4. New design (methodology and results)
5. Representative access (Represent integration)
6. Access from a notice of availability
7. Access directly from the headquarters of the issuing body
In this sense, the improvements which will incorporate the portal:
- More user-friendly and usable state nomenclature (elimination of “practiced” and “rejected”)
- Revise legal texts to adapt them to a plainer language
- Highlight metadata that provides more information to lists and emails (less is more)
- Filters considered more useful by citizens
- Integration with Representa
In relation to the work methodology, a Design Thinking methodology has been used in which all the staff of the AOC Consortium with implications and relationships with the e-NOTUM service have actively participated (service team, legal advice, support team, team of user experience, among others); external staff (support of user experience, accessibility and layout companies). It stands out, above all, the active participation of the users of the service, with the review of their usage behaviour, analysis of detected incidents and proposed improvements and the carrying out of user interviews and tests in the different phases of the portal redesign process.
You can consult it presentation of the session, review the portal a Pre-production and send us proposals for improvement through the AOC improvement proposal portal.