The new version of Hestia makes it possible to send the appointment reminder SMS to users automatically, if the professional so chooses, at two different times: one when recording the appointment and a second sending the day before the expected date of the same.
The message from the sender “S. Social” (invariable) that users will receive is the following:
“Hello, #FirstName #LastName1
Remember your appointment with SOCIAL SERVICES on #Datacita, at #Horacita.”
The SMS will be sent whenever and wherever the following concurrent requirements are met:
Likewise, the option to select whether you do not want to receive communications has been incorporated into the basic data of the people's file, something that will be taken into account before making any shipment and will be notified, through an alert message , to the professional at the time of registration of the appointment.
The collection of people's mobile phone number is now more important than ever, and if this data is not available, an alert message will be issued to the professional at various times during the recording of the basic data and the appointment. An option has also been incorporated that allows you to collect it directly from the appointment and add the data automatically to the personal file.
Despite having this automated sending, from the ABSS you can continue to use the option to send SMS manually, if appropriate. In this case, the message preconfigured by the ABSS in the generic templates of the various ABSS Sectors will be taken into account, with the text having to be confirmed by the professional who makes the timely dispatch, as until now.
All appointments scheduled before the implementation of this new functionality, on Wednesday 3 July from 15:00, will not receive the reminder automatically.
This measure aims to minimize the impact of "no-shows" at appointments scheduled by the social services teams.
You can consult the details of the operation of the new functionality, in the entry "Automatic appointment reminder SMS", available on the Support Portal of the Hèstia service.
