- Open administration
Do you want to work at AOC as a junior project manager?
Registration procedures generate, nowadays, a large volume of work for the Citizen Service Offices. In addition, citizens often find it very difficult to understand the various procedures that need to be done and how to do it quickly. For this reason, from the AOC, we have launched an assistant for the registration procedures.
This virtual assistant, integrated in eTRAM, should make it easier for citizens to know which registration procedure they need to perform and thus be able to download the Citizen Service Offices from inquiries and promote the electronic processing of these procedures. Through a short form, a series of circumstantial questions are asked to find out what the person's situation is and, based on the answers, to propose the procedure to be carried out or give them information.
Apart from the assistant, this new resource also includes a section with basic information and frequently asked questions about aspects related to the municipal register.
Some municipalities like Llagostera o Tremp, have been pioneers and already have this assistant in their electronic offices. The only requirement to be able to have this new resource is to use the catalog of eTRAM procedures and to have activated the five registration procedures that it incorporates.
This assistant is part of the Empadrona't project, which aims to give an impetus to the electronic processing of procedures related to the register and tidy up all the information related to the municipal register given its relevance in the municipal area.
Apart from this assistant, they have joined new registration procedures in the eTRAM procedures catalog and work is underway on a pilot to be able to download, in self-service format, proof of residence from El Meu Espai, with the aim of reducing the volume of requests received by the OACs in this regard.
If you are interested in incorporating the assistant, you can contact the Innovation team (innovacio@aoc.cat) and we will send you the steps to follow to activate the resource.