Good practices at the idCAT Registration Entity

The demand for the use of idCAT has increased significantly in recent years, in line with the increase in the use of digital services caused by COVID-19.

In this sense, now more than ever it is necessary for the operation of idCAT to be simple in order to be able to reach the majority of the citizens and for everyone to be able to benefit from the advantages that it entails.

The moment when a person travels to the Registration Entity to validate their identity is key: it is the first contact with the idCAT and therefore the operator can help to understand the basic concepts.

In this regard, we list below a series of good practices:

Emphasize the importance of remembering your personal code when downloading idCAT.

Briefly list the steps to get idCAT up and running: you need to download a file and install it in your browser before you can use it.
Clarify that idCAT is not a printable file or document.
Mention the possibility of installing idCAT on multiple devices using the download file.
Recommend downloading on a personal computer, as if it is done on a public computer, anyone can impersonate the owner.
Resolve any doubts that citizens may have by directing them whenever possible to the idCAT support portal

Good practices at the idCAT Registration Entity

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