- Open administration
AOC satisfaction surveys: listening to improve public digital services
Information collected from the 237.000 surveys conducted during 2024 reveals that 80% of our users are very satisfied or satisfied with...
After another extension of the full implementation of e-government, from 2 of April of 2021 The provisions of Law 39/2015, of 1 October, on the common administrative procedure of public administrations with regard to the electronic register of powers of attorney, the electronic register, the register of qualified civil servants, the general access point, take effect electronic administration and single file.
The same day also enters into force on Royal Decree 203/2021, of 30 March, approving the Regulation of action and operation of the public sector by electronic means, which aims to improve administrative efficiency, increase the transparència and participation, guarantee easy-to-use digital services and improve legal certainty.
This is a long-awaited provision, as it sheds light on Laws 39 and 40/2015, of 1 October, especially because it develops and specifies the use of electronic media in order to ensure that administrative procedures are processed electronically by both the Administration and the public. It also seeks to ensure easily usable digital services.
This Royal Decree, among other issues:
The services of the AOC will allow you to comply with the provisions of Royal Decree 203/2021, of 30 March, as from the outset we work to adapt them as soon as possible in all that is necessary in order to users comply with the utmost rigor.