Antecedents
The e-TRAM service was born the year 2004 with the aim of providing a technological and management solution so that administrations can offer free electronic processing services to citizens, thus avoiding travel to customer service offices while improving the digitization of administrations. In addition with a short implementation process and full legal and security guarantees.
Some information about the e-TRAM service
Past over 17 years of the first experiences with the service, e-TRAM is currently present in almost 1.000 public bodies (the vast majority town halls and county councils, but also other bodies such as consortia, associations or public companies, for example).
Since the beginning of the service have become close to 2,5M procedures, generating some global savings in excess of € 52M (for more information on savings we leave you link to the applied methodology).
If we focus on recent years we see an "exponential" growth in e-TRAM processing. For example the past 2020 were performed near 650K procedures (assuming an increase of more than 50% over the previous year). But it is that year 2019 (428K) had already grown by 40% with respect to 2018 (308K) For more information on indicators of use of the service you can consult the next report detailed.
What are the reasons? Possibly there are many factors that explain this growth, since the entry into force of law 39/2015, the massive use of idcatMobil, or recently the COVID19… but what is clear is that the promotion of the use telematics between citizens and administrations has come to stay.
The new e-TRAM 2.0: a generational change
Despite the success of the service, from the AOC we understand that it is necessary to update it at a functional and technological level, and from the last quarter of 2020 we already have available a new version, the so-called e-TRAM 2.0 which, beginning with the county councils, is being deployed in the territory where we already have more than 100 us with the new solution available.
The e-TRAM 2.0 offers a set of improved processing functionalities. Specifically:
- Simplicity and speed for citizens (Mobile first and responsive)
With e-TRAM 2.0 everything can be done from the mobile through responsive and accessible websites, with a high level of usability. The design follows the creative line of the electronic headquarters and transparency portals, and also highlights the fact that it uses as a citizen folder the solution "My space" (MyGov), an inter-administrative citizen folder with integrated vision of the different administrations.
2. Improvements in the environment of public workers
At e-TRAM 2.0 we have promoted key aspects for organizations such as:
- The self-management of the files in the procedures catalog (which allows you to create your own catalog for each entity).
- The improvement in the management of the security (with management of the users editors of the service from EACAT).
- The elimination of the e-TRAM 1.0 management back-office, to facilitate a model that encourages management from the entity's own back-office (from the check-in desk).
- Communications to the public based on administrative acts (electronic communications or notifications).
3. Internal robustness
The e-TRAM 2.0 is new and is based on the technological architecture of the AOC Consortium, an aspect that makes it as easy as possible for us to deploy patches and new developments, increasing security and minimizing service outages.
I'm interested! And my… when will you migrate it?
We currently have 100 migrants in the new solution and we will continue with the migration work during this 2021 and throughout 2022.
By the end of the year we expect to reach 200 migrated entities, and it will be during the next 2022 when we will proceed to migrate the bulk of entities to the new version. Therefore, between the end of 2021 and the next 2022, yours will be migrated to us. At the level of migration criteria, it is worth mentioning that we preferably follow a “territorial” criterion and coordination with supra-municipal entities.
However, beyond the selection of entities that we can establish in the different phases of migration, it is key for us to have your proactivity. So much so that yes are you interested in having yours migrated to e-TRAM 2.0?, you can email us (indicating a contact person) at dinamitzacio@aoc.cat, and we will contact you as soon as possible so that we can prioritize it and speed up its migration.
And once migrated what will I have to do?
Basically you will need:
- Activate the role of e-TRAM 2.0 catalog editor (at EACAT) to be able to edit the procedures and forms catalog.
- Perform complete processing tests
- Adjust the catalog and the procedures of the new version 2.0
- Change the links from your own website to the new e-TRAM 2.0 environment
For more information on the tasks that will have to be done after migrating yours, we leave you the next link.
And how can I learn more about e-TRAM 2.0?
You have the updated service portal with a lot of information about the new version (link to the service portal e-TRAM). You will find from a demo environment of the citizen part, the access to the indicators of the service, or the link to the support portal of the service, which includes a set of FAQ's, presentation and manuals, and where you can also leave us your doubts.
Finally, we also leave you the link where you can find the different training courses of the service. Specifically the next training course for the new e-TRAM 2.0 service will be on November 17, online and still with places available.
We hope that all this information will be useful to you to better understand the evolution of the service, and we remain at your disposal to jointly advance in the deployment in your body.
