- Innovation
The European Parliament approves the law that will regulate artificial intelligence
The start of the year is a good time to take stock of your work and take momentum for future challenges and projects. Today we are reviewing the state of an innovative initiative we launched in early 2017: that of rto choose and manage the ideas and proposals for improvement of the users of the AOC services.
This initiative is part of the AOC's "collective intelligence" strategy.
Global indicators (3 years of collection and management of improvement proposals)
The main indicators are as follows:
- 5752 users
- 2.702 proposals
- About 50% correspond to incidents or complaints that are not formally proposals for improvement
- 4757 ideas support votes
Given the large volume of proposals and the limited resources of the AOC Consortium, a service level agreement has been defined in which all improvement proposals that have a minimum of 10 votes in support are analyzed and answered. In this way, the users themselves help us to define the proposals that we must evaluate as a matter of priority. In this way:
- 319 proposals have been implemented
- There are 183 ideas in the process of implementation or evaluation
- There are currently 587 proposals open (in the process of being evaluated, implemented or that do not yet have the minimum number of support votes.
Why a collaborative space for proposals for improvement
The services of the AOC Consortium are used by tens of thousands of public employees and hundreds of thousands of citizens. The experience of all these users (external and internal to the Administration) is invaluable in improving AOC services and helping to prioritize future developments in a time of budget constraints.
The philosophy of open innovation tells us that knowledge is distributed and that everyone can have good ideas, regardless of their responsibilities and position. For this reason, it is necessary to promote mechanisms to collect good ideas, encourage participation in the prioritization of these ideas and facilitate the monitoring of their implementation. And this needs to be done systematically and continuously over time.
From the AOC Consortium we analyzed the experiences of innovation open to the public sector. We have identified some timely initiatives in some governments and some proposal gathering portals that address future challenges and new projects. But we did not know how to identify a solution that would facilitate the systematic and ongoing collection of existing digital service enhancement proposals.
There is more experience in the private sector, and various solutions can be made to facilitate these tasks; especially used by software development companies. One of the main market solutions is Uservoice, which has a set of features that facilitate the collection, management and monitoring of proposals for improvement.
Implemented solution
The Uservoice solution facilitates the systematic, continuous collection, management, voting and monitoring of proposals for the improvement of AOC service users.
To know more about this solution you can consult the file Collaborative space for proposals for improving AOC services.
In addition to implementing the Uservoice solution, we have created a space in the AOC Laboratory where we publish the alpha version of the projects, initiatives and services that we are building, in order to gather the opinion and comments of the users who want to test them. You can participate through it'open space for proposals for improvement.
Your opinion is very important to us. Send it to us!