The hashtag # InnovaciónOberta is a trend in social networks. It is used at all times to reflect on the innovation that incorporates the citizenship and the voice of companies, universities and other agents of society in the processes of designing products and services.
The AOC Innovation Team is a staunch supporter of this hangover and has been researching all threads for a long time now. open innovation applied to the public sector. This activity has led us to discover:
While there are quite a few administrations that have citizen participation portals to generate ideas, address future challenges and conceptualize new public services, there is virtually no solution implemented for the systematic and ongoing collection of proposals for improving existing digital public services.
At AOC, we are convinced that the opinion and user experience (both external and internal of the Administration) are a key element in improving our services and prioritizing and planning future developments. For this reason we have dived back to the internet, this time looking for the best market solutions to listen, manage and keep track of the proposals for improving users.
Do you want to know what solution has convinced us and how have we implemented it in our portal? Enter the page "Collaborative spaces for proposals for the improvement of AOC services”And find out.
