Specific e-SET support service

The AOC makes available to that have completed the deployment of the e-SET model a specific support service to answer any request, question or suggestion related to the e-SET working method, such as:

Doubts on how to classify a file
Doubts about the use of documentary typologies
Queries related to the service user manuals
Inquiries or doubts about administrative procedure related to the management of the files

In the case of the councils of the Barcelona region, this support service for the e-SET methodology is offered only to those councils that have completed the deployment of the e-SET methodology, either with or without a file manager, and which They are NOT part of the SeTDIBA service promoted by the Diputació de Barcelona. The municipalities that use the SeTDIBA services with the e-SET methodology implemented, have specific support services. The contact address is setdiba@diba.cat

This support service is not intended to report possible incidents related to integrated and operating market software on the e-SET method (eCityClic Annex (SEMIC), SIMPLIFIED e-Administration Platform of ABSIS Berger-Levrault and Genesys of Audifilm).

To send us any questions or suggestions you have at your disposal our Customer Service Center (900 90 50 90) or the contact form

Published in

e-SET governance

Specific support service e-SET

Published in

Subscribe to the AOC newsletter

Related entries

The AOC

Services

Can youeressar

Resources

Featured portals